How to Share Your Sauna Device in the SmartLife App

1. Open the SmartLife App - Launch the app on your smartphone.
2. Access Device Settings - Navigate to your sauna device and tap on it to open its control panel.
3. Enter Device Settings - Tap the pencil icon ( ) located in the upper right corner of the device panel.
4. Share the Device
5. Select “Share Device” from the menu.
6. Add Sharing
7. Tap “Add Sharing” and enter the email address of the person you wish to share the device with. Ensure they have a SmartLife account.
8. Send Invitation
9. Confirm the details and send the invitation. The recipient will receive an email to accept the shared device.

Tips for Successful Sharing

• Recipient’s Account: The person you’re sharing with must have a registered SmartLife account. If they don’t, they’ll need to create one.
• Control Level: Shared users can control the sauna device but cannot modify its settings or remove it from your account.
• Device Visibility: Once shared, the sauna will appear in the recipient’s device list, allowing them to operate it as you would.

Please find a video on how to operate the oyxigen ionizer below

Step 1: Turn on Ozone to deep clean (O3)

Press the O3 side of the ionizer to start a deep clean. You will know that it is on when the red light is lit up on that side. The ozone cycle runs for 15 minutes and may cause irritation, so do not stay inside the sauna during this process. After 15 minutes, it will automatically switch back to the ion setting. This process is recommended either during the preheat or upon leaving the sauna. 

Step 2: Turn on Ionization to keep fresh (ion)

Press the Ion side of the ionizer to release negatively charged ions into the air. The yellow light indicates it is on, and it will continue running unless switched to Ozone. Pressing the Ion side will also stop the Ozone cycle.

MODEL DIMENSIONS (Exterior — Width × Depth × Height)

Rainier — 1 Person: 42" × 40" × 75"

Shasta — 1 Person: 42" × 40" × 75"

Fuji — 2 Person: 53" × 44" × 75"

Everest — 2 Person: 53" × 44" × 75"

Matterhorn — 3 Person: 61" × 44" × 75"

Denali — 3 Person: 61" × 44" × 75"

Note: All saunas require a 1" minimum gap around the side walls for airflow. We also recommend a 4–6" gap above the ceiling for access to power components.

CLEARANCE REQUIREMENTS

When planning your space, add the following to the exterior dimensions:

- Sides & back: 1–2" minimum

- Above ceiling: 4–6" for electrical access

- In front of door: 18–24" for comfortable entry/exit

- Ceiling height: At least 6'8" (80") is ideal for comfortable headroom inside

PRODUCT BROCHURES & SPEC SHEETS

2-Person Models:

- Fuji Brochure (PDF): https://drive.google.com/file/d/18NxHF3kICODvWTyJUfgM0GwsaizshIdl/view?usp=sharing

- Everest Brochure (PDF): https://drive.google.com/file/d/1wfh23BsWXCi-7l_9yp0iCM25WD0Fbpyj/view?usp=sharing

3-Person Models:

- Denali Brochure (PDF): https://drive.google.com/file/d/1RXWfRsvniWtBO-twMh5VRwoqgdVSG9DA/view?usp=sharing

- Matterhorn Brochure (PDF): https://drive.google.com/file/d/1PF7r-fnSFsb9GlGDxunPQPwpWYTutWjc/view?usp=sharing

Still have questions? Email [email protected] — our team is happy to help!

One of the most common reasons customers cancel orders is discovering after purchase that their space won't accommodate the sauna. Save yourself the hassle — here's how to measure properly before you buy.

STEP 1: CHECK THE PRODUCT DIMENSIONS

Every sauna on our site lists exterior dimensions in the product description (length × width × height). Note these down.

STEP 2: MEASURE YOUR SPACE

Measure the room, alcove, or outdoor space where the sauna will live. You'll want:

- Width and depth of the footprint area

- Ceiling height — our saunas typically need at least 7 feet of clearance

- Door/hallway clearance — if the sauna is going inside, measure every doorway and hallway the crate will need to pass through during installation

STEP 3: ALLOW FOR CLEARANCE

Don't place a sauna flush against walls. Leave at minimum:

- 3–6 inches on the sides and back for heat circulation and ventilation

- 12–18 inches of clearance in front of the door for comfortable entry/exit

- Check local building codes — some areas require specific clearances from walls for electrical safety

STEP 4: ACCOUNT FOR ELECTRICAL

All our saunas require a dedicated electrical circuit. Check that your installation location has:

- Access to a 220V / 240V outlet (for most models 4+ persons)

- Or 110V/120V for smaller 1–2 person models (check product specs)

- A licensed electrician can install a dedicated circuit if one doesn't exist

INDOOR VS. OUTDOOR INSTALLATION

Indoor: Measure doorways, hallways, and stairwells. The crate is large — your installer will need a clear path.

Outdoor: Ensure the surface is level and can support the weight. Concrete pad, deck, or pavers all work. Avoid direct soil contact.

NOT SURE IF IT'LL FIT?

Send us your room dimensions and we'll confirm if a specific model works for your space. Email [email protected] or chat on the site — we'd rather help you get this right upfront than deal with a return.

Many of our most popular models sell out before the next batch of inventory can be fabricated. During these times, they are made available by pre-order. Here's how the process works and what to expect:

Why Pre-Order?

Our best-selling saunas regularly sell out before they even arrive at our warehouse. Pre-ordering secures your spot in the next available batch, so you're guaranteed a unit when it lands.

How Pre-Orders Work

1. Place Your Order

Pre-orders require full payment at time of purchase — no deposits, no partial payments. This secures your unit in the next available production batch.

2. We Keep You Updated

Once your order is placed, you'll receive email updates as your batch progresses through production and shipping to our warehouse. Our team proactively reaches out with timeline updates.

3. Your Sauna Arrives at Our Warehouse

When your batch arrives, we process orders in the sequence they were placed. First in, first out.

4. We Ship to You

Once your sauna is ready, it ships via freight carrier with free curbside delivery. You'll receive tracking information and the carrier will contact you to schedule delivery.

Typical Pre-Order Timelines

Timelines vary by model and demand. While we can't guarantee exact dates (production and international shipping variables apply), our team will always keep you informed of any changes to your estimated timeline.

If a delay occurs, we offer options including:

• A discount on your order for your patience

• Switching to an in-stock model if one meets your needs

• A full refund if you prefer to cancel

Payment Options

Pre-orders are eligible for the same payment options as in-stock purchases:

• Shop Pay / Affirm at checkout with 0% APR financing (subject to approval)

• HSA/FSA payments via TrueMed at checkout

• Credit/debit card in full

Cancellation Policy

We understand plans change. If you need to cancel a pre-order:

• A 5% cancellation fee applies to all cancelled orders

• Contact our support team to initiate a cancellation

• Refunds are processed back to your original payment method

Can I Change My Order?

Want to upgrade to a different model, update your shipping address, or make other changes? Contact our support team as early as possible — we can usually accommodate changes before your sauna enters the shipping process.

Still Have Questions?

Pre-ordering can feel like a leap of faith, and we respect that. Our team is here to give you updates anytime. Reach out at [email protected] or (470) 665-3747.

What's the Difference Between Indoor and Outdoor Peak Saunas?

Choosing between indoor and outdoor depends on your space, lifestyle, and how you want to use your sauna. Here's a clear comparison to help you decide.

Indoor Models

Peak Saunas offers 9 indoor models ranging from 1-person to 3-person capacity:

• 1-Person: Aspen, Shasta, Rainier

• 2-Person: Crown, Everest, Fuji

• 3-Person: Denali, Matterhorn

Indoor model features:

• Wood interior and exterior (Canadian Hemlock or Red Cedar depending on model)

• Maximum temperature: 150°F

• Designed for climate-controlled environments

• Place on any floor surface — carpet, hardwood, tile, concrete

• Leave 2–4 inches of space behind and beside for ventilation

Outdoor Models

Peak Saunas offers 3 outdoor models:

• Patagonia (2-Person) 

• El Capitan (4-Person) 

• Kilimanjaro (5-Person)

Outdoor model features:

• Space-grade black aluminum exterior with electroplated, baked-varnish coating — weatherproof, UV-resistant, and built to withstand the elements

• Canadian Hemlock interior

• Maximum temperature: 170°F (20°F higher than indoor models)

• All require dedicated 240V circuits (electrician required)

• Heavier construction (695–1,031 lbs) designed for permanent outdoor placement

Key Differences at a Glance

Temperature: Outdoor models reach 170°F vs 150°F for indoor models. The higher output compensates for heat loss in cold outdoor environments and gives you more headroom.

Exterior material: Indoor models feature natural wood exteriors. Outdoor models use durable aluminum cladding that resists rain, snow, UV exposure, and temperature swings.

Electrical: All outdoor models require 240V circuits. Some indoor models plug into standard 120V/15A outlets — no electrician needed.

Weight: Outdoor models are significantly heavier. The Kilimanjaro weighs over 1,000 lbs. Plan your placement carefully — once assembled, these saunas are meant to stay put.

Price: Outdoor models start at $9,750 due to the premium materials and higher-output heaters required for outdoor use.

Can I Use an Indoor Model Outdoors?

No. Indoor models are not weather-rated and should never be placed outdoors, in an unenclosed patio, or exposed to rain, snow, or direct prolonged sunlight. Doing so will void your warranty and damage the wood and electrical components.

If you want a sauna for your backyard, deck, or patio — choose from the Patagonia, El Capitan, or Kilimanjaro.

Can I Use an Outdoor Model Indoors?

Technically yes, but it's not ideal. Outdoor models are heavier, require 240V power, and the aluminum exterior doesn't have the same warm aesthetic as natural wood. For indoor use, our indoor models are purpose-built and a better fit.

Which Outdoor Model Is Right for Me?

• Just you or you and a partner? → Patagonia (2-Person)

• Family or group sessions? → El Capitan (4-Person) or Kilimanjaro (5-Person)

• Budget-conscious but want outdoor? → Kilimanjaro offers the most capacity per dollar

Still Have Questions?

Deciding between indoor and outdoor is one of the biggest choices you'll make. Our team is happy to talk through your space, climate, and goals. Reach out at [email protected] or (470) 665-3747.

Wood Types & Hypoallergenic Options

Choosing the right wood matters, especially if you have sensitivities. Here's what Peak Saunas uses and what to know about allergies.

What Wood Does Peak Use?

Canadian Hemlock (Primary)

Most Peak Saunas are built with Canadian Hemlock, chosen for:

• Hypoallergenic properties — naturally low in allergens

• Low resin content — won't "bleed" sap when heated

• Soft, smooth texture — comfortable for bare skin

• Sustainable sourcing — responsibly harvested

Cedar (Select Models)

Some models feature Western Red Cedar, known for:

• Natural aromatic scent

• Natural resistance to moisture and decay

• Beautiful grain patterns

Note: Cedar has a stronger scent than Hemlock. Some people love it; others find it too aromatic.

Allergy Considerations

Hemlock Allergies

True hemlock wood allergies are rare. Hemlock is one of the most hypoallergenic woods used in saunas.

If you have known tree allergies, note that:

• Hemlock wood is different from poison hemlock (the plant)

• Most "wood allergies" are actually reactions to sawdust, finishes, or mold — not the wood itself

Cedar Allergies

Cedar allergies are more common than hemlock allergies. Symptoms may include:

• Respiratory irritation

• Skin redness or itching

• Headaches from the aromatic oils

If you're sensitive to cedar: Choose a Hemlock model instead.

Off-Gassing Expectations

What Is Off-Gassing?

New saunas may release a faint "new wood" smell during the first few uses. This is:

• Normal — it's the natural wood oils warming up

• Temporary — typically fades after 5-10 sessions

• Not harmful — Peak Saunas use no toxic stains or finishes

Reducing Initial Smell

1. Run the sauna empty at full temperature for 30-60 minutes before your first session

2. Leave the door open after each session for 15-20 minutes

3. Repeat a few times if the smell persists

What's NOT Normal

Contact us if you smell:

• Burning plastic or electrical odors

• Chemical/solvent smells

• Smoke

Do Peak Saunas Have Finishes or Treatments?

No. Peak Saunas are:

• Unfinished natural wood

• No stains, paints, or varnishes

• No chemical treatments

This keeps them as hypoallergenic as possible and safe for high-heat use.

Alternative Options for Severe Allergies

If you have documented severe wood allergies:

1.  Email [email protected] and we can work through the allergy with you!

2. Consult your allergist — They can perform a patch test with the wood

3. Consider a towel barrier — Many users place towels on benches anyway for hygiene

Questions About Materials?

Email [email protected] with your concerns. We want you to be confident in your purchase.

Canadian Red Cedar vs. Canadian Hemlock: Which Wood Is Right for You?

Every Peak Sauna is built with premium North American wood — either Canadian Red Cedar or Canadian Hemlock. Both are excellent choices, and the right one comes down to your personal preferences.

Canadian Red Cedar

Models: Aspen, Rainier, Fuji, Matterhorn

Cedar is the classic sauna wood, loved for its:

• Rich, warm color — naturally reddish-brown tones that deepen over time

• Natural aroma — that distinctive, pleasant cedar scent many sauna enthusiasts love

• Moisture resistance — cedar is naturally resistant to moisture, rot, and insects without any chemical treatments

• Premium aesthetic — cedar has a timeless, luxury look and feel

• Durability — stands up exceptionally well to heat and humidity cycles

Cedar is the go-to choice for customers who want the traditional sauna experience with rich color and natural fragrance.

Canadian Hemlock

Models: Olympus, Shasta, Crown, Everest, Denali, Patagonia, Kilimanjaro, El Capitan

Hemlock offers its own distinct advantages:

• Hypoallergenic — minimal natural oils make it ideal for people sensitive to wood scents or allergens

• Light, modern look — pale, clean color with a contemporary aesthetic

• Minimal scent — if you prefer a neutral environment or plan to use essential oils and aromatherapy, hemlock won't compete with those scents

• Smooth grain — uniform appearance for a clean, minimalist look

• Durable — like cedar, hemlock handles heat and moisture well over time

Hemlock is the preferred choice for customers who want a clean, modern look or are sensitive to strong wood scents.

Side-by-Side Comparison

Color: Cedar is warm reddish-brown | Hemlock is light and pale

Scent: Cedar has a natural aromatic fragrance | Hemlock has minimal to no scent

Allergens: Cedar oils may affect very sensitive individuals | Hemlock is hypoallergenic

Aesthetic: Classic, traditional luxury | Clean, contemporary modern

Durability: Both are long-lasting and well-suited for sauna environments

Price difference: Cedar models are typically $200–$1,000 more than their hemlock equivalent (same size/features)

Which Models Come in Which Wood?

If you want Cedar, choose: Aspen, Rainier, Fuji, or Matterhorn.

If you want Hemlock, choose: Olympus, Shasta, Crown, Everest, Denali, Patagonia, Kilimanjaro, or El Capitan.

Some models have a direct wood counterpart with identical specs:

• Fuji (Cedar) ↔ Everest (Hemlock) — same size, same features, $500 difference

• Matterhorn (Cedar) ↔ Denali (Hemlock) — same size, same features, $1,000 difference

• Rainier (Cedar) ↔ Shasta (Hemlock) — same size, same features, $500 difference

Material Safety

Both wood types used in Peak Saunas are 100% raw and unfinished — no adhesives, coatings, sealants, or chemical treatments are applied to the interior surfaces. This means zero VOCs inside your sauna cabin. All Peak Saunas are independently tested and certified to meet indoor safety standards.

Still Have Questions?

Can't decide between cedar and hemlock? Our team can help you weigh the options based on your preferences and space. Contact us at [email protected] or (470) 665-3747.

Infrared Sauna vs. Traditional Finnish Sauna: What's the Difference?

If you're comparing infrared saunas to the traditional Finnish sauna experience, here's what you need to know — the technology is fundamentally different, and each has its advantages.

How Traditional Finnish Saunas Work

Traditional saunas heat the air around you to very high temperatures — typically 180–220°F. You sit in this hot air, your body heats up from the outside in, and you sweat. Steam can be added by pouring water over heated rocks.

The experience is intense: extremely hot air, short sessions (usually 10–20 minutes), and a dramatic difference between the sauna and outside air temperature.

How Infrared Saunas Work

Infrared saunas take a completely different approach. Instead of heating the air, they emit infrared light waves that penetrate your skin and heat your body directly from the inside out — similar to the warmth you feel from sunlight (without UV radiation).

This means you get a deep, therapeutic sweat at much lower air temperatures — typically 120–150°F for indoor models and up to 170°F for outdoor models.

Full Spectrum Infrared: What Makes Peak Saunas Special

Most infrared saunas on the market use only far infrared. Peak Saunas' full spectrum models use three types of infrared:

• Near Infrared — shortest wavelength, penetrates closest to the skin's surface. Associated with skin renewal and wound healing.

• Mid Infrared — penetrates deeper into soft tissue. Associated with improved circulation and pain relief.

• Far Infrared — longest wavelength, penetrates deepest. Associated with deep detoxification and relaxation.

Full Spectrum models: Shasta, Rainier, Everest, Fuji, Denali, Matterhorn, Patagonia, Kilimanjaro, El Capitan

Far Infrared only: Olympus, Aspen, Crown

Key Differences at a Glance

Temperature: Traditional saunas run 180–220°F | Infrared saunas run 120–170°F

Heat method: Traditional heats the air | Infrared heats your body directly

Session length: Traditional is typically 10–20 min | Infrared sessions are commonly 30–45 min

Energy use: Traditional saunas require significant energy to heat a large volume of air | Infrared saunas are more energy-efficient

Installation: Traditional saunas typically need dedicated rooms, ventilation, and professional installation | Peak Saunas assemble in 1–2 hours with no tools and plug in

Humidity: Traditional can add steam (löyly) | Infrared saunas are dry heat

Do You Sweat as Much?

Yes — many people are surprised by how much they sweat in an infrared sauna despite the lower air temperature. Because the heat penetrates your body directly, you often sweat more deeply than in a traditional sauna. The sweat itself may contain more toxins (heavy metals, environmental chemicals) because infrared heat reaches deeper into tissue.

Which Is Better?

Neither is universally "better" — it depends on what you're looking for:

• Choose infrared if you want longer, more comfortable sessions, lower operating temperatures, easy installation, and the wellness benefits of full spectrum therapy.

• Choose traditional if you prefer extremely hot, intense sessions with the option to add steam, and you have the space and budget for a built-out sauna room.

Many health and wellness experts recommend infrared saunas for their deeper tissue penetration and accessibility — the lower temperatures make it easier for more people to use regularly, which is where the real benefits accumulate.

Still Have Questions?

Making the switch from traditional to infrared — or choosing your first sauna? Our team can help you find the right fit. Contact us at [email protected] or (470) 665-3747.

Where Should I Put My Indoor Sauna?

Finding the right spot for your Peak Sauna is easier than you might think. Here's what to consider when choosing a location in your home.

Any Room, Any Floor

Your Peak Sauna can sit directly on any flat surface:

• ✅ Carpet

• ✅ Hardwood

• ✅ Tile

• ✅ Concrete

• ✅ Vinyl/laminate

No special floor preparation, drainage, or waterproofing is needed. The sauna is fully self-contained — no water runs out, no steam to worry about, no floor modifications required.

Space Requirements

Leave 2–4 inches of clearance on all sides and behind the sauna for airflow and ventilation. Here are the footprints of each indoor model:

1-Person Models:

• Olympus: 40"W × 38"D × 75"H

• Aspen: 36"W × 38"D × 75"H

• Shasta: 42"W × 40"D × 75"H

• Rainier: 42"W × 40"D × 75"H

2-Person Models:

• Crown: 48"W × 44"D × 79"H

• Everest: 53"W × 44"D × 75"H

• Fuji: 53"W × 44"D × 75"H

3-Person Models:

• Denali: 61"W × 44"D × 75"H

• Matterhorn: 61"W × 44"D × 75"H

Measure your space including clearance before purchasing.

Best Locations in Your Home

Spare Bedroom or Bonus Room

Our most popular placement. Great temperature control, easy access to an outlet, and typically enough space for any model.

Basement

Excellent for larger models. Basements stay naturally cool, which can slightly increase heat-up time but also provides a comfortable experience stepping out of the sauna. Just ensure the area isn't prone to flooding.

Garage

Works well, especially if climate-controlled. In an unheated garage, expect longer heat-up times in winter (add 10–15 minutes) but no damage to the sauna.

Primary Bedroom or Bathroom

A luxurious choice if you have the space. Just ensure adequate ventilation in the room — not for the sauna (it vents itself), but for comfort when exiting.

Home Gym

A popular pairing. Finish your workout, step right into the sauna.

Locations to Avoid

• ❌ Outdoors (for indoor models) — indoor models are not weather-rated (choose an outdoor model instead)

• ❌ Directly under HVAC vents — forced air can slow heating

• ❌ Enclosed closets without ventilation — the room needs some airflow

• ❌ Near water sources — don't place next to a pool, hot tub, or in an area that gets wet

Electrical Outlet Proximity

Make sure there's an appropriate outlet within reach of the sauna's power cord (typically 6–8 feet). Key requirements:

• 120V/15A models: dedicated standard outlet nearby

• 120V/20A models (Everest, Fuji): dedicated outlet — plan this with your electrician

• 240V models (Denali, Matterhorn): dedicated circuit — install the outlet where you plan to place the sauna

Moving the Sauna Later

Peak Saunas can be disassembled and moved if you rearrange your space or move to a new home. The same clasp-together panel system that made assembly easy works in reverse. Just be gentle with the connections.

Still Have Questions?

Not sure if your space works? Send us a photo with dimensions and we'll help you figure it out. Contact us at [email protected] or (470) 665-3747.

What Payment Options Are Available? Can I Use HSA/FSA?

We offer several flexible payment options to make your Peak Sauna purchase easier on your budget — including HSA/FSA for those with qualifying health savings accounts.

Payment Methods

Credit or Debit Card

Pay in full at checkout with any major credit or debit card (Visa, Mastercard, American Express, Discover).

Shop Pay / Affirm — 0% APR Financing

Split your purchase into monthly payments with 0% APR financing through Shop Pay or Affirm at checkout:

• Orders under $2,000: Up to 12 months at 0% APR

• Orders over $2,000: Up to 24 months at 0% APR

Approval is subject to Affirm's credit check (soft pull — no impact on your credit score for prequalification). Monthly payments make a $6,000–$10,000 sauna much more manageable.

Example: A Fuji at $7,950 financed over 24 months = approximately $331/month at 0% APR.

HSA/FSA via TrueMed

Your Peak Sauna may be eligible for purchase with Health Savings Account (HSA) or Flexible Spending Account (FSA) funds through our partner, TrueMed.

How it works:

1. At checkout, select the TrueMed payment option

2. TrueMed will walk you through the qualification process

3. If approved, your HSA/FSA funds are applied directly to the purchase

This is a significant benefit — it means you can use pre-tax dollars to pay for your sauna, effectively saving 20–35% depending on your tax bracket.

Custom Invoices

For certain orders, we can provide custom invoices. Contact our sales team at [email protected] to discuss.

Active Discounts

PEAK200

Use code PEAK200 at checkout for $200 off any sauna model. This can be combined with financing options.

Military, Veteran & First Responder Discount

We offer a 3% discount for active military, veterans, and first responders. Contact our team with proof of service to apply this to your order.

Note: The military discount does not stack with other discount codes.

Pre-Order Payments

Pre-order models require full payment at time of purchase. We do not accept deposits or partial payments for pre-orders. Financing through Shop Pay/Affirm is available for pre-orders.

Do You Ship to Canada?

Currently, we ship within the United States only. We are exploring Canadian shipping options and hope to expand later this year.

Still Have Questions?

Need help with payment options or want to check if your HSA/FSA qualifies? Contact our team at [email protected] or (470) 665-3747.

Commercial & Group Sauna Orders — What You Need to Know

Do you offer discounts for commercial or bulk orders?

Yes. If you're purchasing 2 or more saunas — for a gym, spa, hotel, wellness center, or corporate facility — we offer volume pricing. Contact us directly at [email protected] or call us and ask for our commercial team.

We work with:

• Gyms and fitness studios

• Hotels and spas

• Corporate wellness programs

• Medical and physical therapy clinics

• Vacation rentals (Airbnb, VRBO, short-term rental investors)

Can I book a sauna session / do you rent saunas?

Peak Saunas is a sauna retailer, not a booking or rental service. We sell home and commercial saunas — we don't operate sauna studios or session-based bookings.

If you're looking for a local sauna experience, we recommend searching for sauna studios or wellness centers in your area.

Can I purchase a sauna for a vacation rental property?

Absolutely — many of our customers are short-term rental hosts. Our outdoor and indoor models are popular additions to Airbnb and VRBO properties. For STR use, we recommend:

• Outdoor models (weatherproof, no dedicated room needed)

• Cedar or hemlock construction for durability in varied climates

• Purchasing an extended warranty for higher-use environments

Contact us to discuss the best fit for your property.

What's the process for a commercial purchase?

1. Reach out — Email [email protected] with your project details (number of units, timeline, space dimensions)

2. Get a custom quote — We'll match you with the right models and pricing

3. Confirm order — Commercial orders may require a deposit and have longer lead times

4. Delivery & installation — We coordinate freight delivery; commercial installs may require a licensed electrician (see our Electrician Installation Guide)

Do commercial saunas have different warranty terms?

Standard warranty terms apply. For high-usage commercial environments (10+ sessions/day), we recommend discussing your use case with our team — we can advise on models best suited for commercial durability.

What certifications do your saunas have for commercial use?

Our saunas carry UL certification and meet standard safety requirements for commercial installation in the US. See our UL Certifications & Safety Standards article for full details.

Still have questions?

📧 [email protected]
📞 Call or text us — we respond same day, Monday–Friday.

Denali vs Everest: Which Is Right for You?

The Denali and Everest are two of our most popular models, and we get asked about this comparison often. Here's the honest breakdown.

At a Glance

The Core Difference: Size

The Everest is a 2-person sauna — comfortable for one person with room to stretch, or snug for two adults sitting side by side.

The Denali is a 3-person sauna — adds about 13 inches of width, which feels like a significantly larger space. Most couples buy the Denali to have room to lay down, stretch, or comfortably sit with some breathing room.

Pro tip from our customers: If you're deciding between the two and have the space, get the Denali. The extra width is more valuable than it sounds on paper.

What's the Same

Both units are identical in:

• Wood type (premium hemlock)

• Infrared technology (full spectrum: near + mid + far)

• Red light therapy setup (front panel, 660nm + 850nm)

• Control system (touchscreen interior + exterior panels)

• Warranty coverage

When to Choose the Everest

• You have limited space (under 50" width available)

• It's primarily for solo use

• Budget is a consideration (~$1,800 less)

When to Choose the Denali

• You plan to use with a partner regularly

• You want room to lay down or fully stretch

• You have the space for it

Assembly

Both units assemble the same way — typically 1-2 hours with two people. See the assembly video: Denali/Everest Assembly

Still Not Sure?

Call us at (888) 600-5750 or email [email protected] — we're happy to talk through your space and usage to find the right fit.

Military & Veteran Discount — Peak Saunas

We deeply respect the service of our military community — active duty, veterans, reservists, and their families. Here's what you need to know about discounts at Peak Saunas.

Do You Offer a Military Discount?

Yes. We honor military service and offer a discount to:

• Active duty military members

• Veterans (all branches, all eras)

• Reservists and National Guard members

• Military spouses and immediate family members

How to Claim Your Discount

Contact our team directly — military discounts are applied manually on a case-by-case basis:

Email: [email protected]
Phone: Available during business hours

Please mention your branch of service and we'll get you set up with the best available pricing.

Can I Stack It with Other Promotions?

Military discounts cannot be combined with other promotional codes or sitewide sales. However, our team will always make sure you're getting the best available price — if a sitewide sale offers a deeper discount than the military rate, we'll apply whichever is greater.

Why No Automatic Code?

We process military discounts manually to verify eligibility and ensure we're offering the right pricing for your specific model and situation. This lets us give you personalized attention and make sure nothing falls through the cracks.

Have questions? Reach out to our team at [email protected] — we're happy to help.

The vast majority of premium infrared saunas, including ours, are manufactured in China, which currently leads the world in advanced infrared technology. 

Peak Saunas are designed here in the U.S., crafted in small batches with care in our warehouse in China, then quality-inspected before leaving our California warehouse. Every unit ships directly from California to ensure you receive the highest standard of performance and reliability.

Peak Saunas has been serving customers since 2019. We first built our reputation as one of the leading sauna dealers in the industry, and after years of experience selling top brands, we launched our own line to improve on the common pain points we saw in the market. While our Peak models are newer, they’re built by the same trusted manufacturing partner used by some of the most established sauna brands—ensuring the highest standards of quality and care.

We do not offer assembly, but most of our models are very DIY friendly. 

Our FAR heaters are made from premium carbon, delivering optimal emissivity (99%), long-lasting performance, and proven wellness benefits. Our full-spectrum heaters use halogen/quartz technology, which is valued for its instant heat-up time, deep tissue penetration, and a more natural, sun-like spectrum of infrared wavelengths. This combination ensures both immediate comfort and maximum therapeutic results.

Please find the specifications of the red ligt panel here:

• Size: 9" x 36", designed for full-body coverage while seated
• LEDs: 216 high-output bulbs with 8 medical-grade wavelengths (630-1060nm)
• Smart Control: Fully customizable through the Peak Saunas App
• Features: Adjust brightness, fine-tune wavelengths, and choose targeted programs for skin health, muscle recovery, sleep optimization, and more
• Irradiance Report: 175 mW/cm² at 6", 107 mW/cm² at 12", 80 mW/cm² at 24"

The red light panel is removable; this means the red light therapy panel(s) in our saunas can be used either inside the sauna or somewhere else. It comes with additional hardware should the customer want to mount it somewhere else in their home.

Both woods are are long lasting and durable—it really just comes down to preference. Cedar has a rich color and natural aroma, and it’s naturally resistant to moisture, rot, and insects. Hemlock is hypoallergenic and has a lighter, more modern look with minimal scent, which many people prefer if you’re sensitive to smells or want a clean, minimalist aesthetic. Both perform beautifully in heat and humidity—it’s just a matter of whether you want that classic cedar aroma or a more neutral, contemporary feel.

Our outdoor saunas are built with space-grade aluminum—the same high-strength, lightweight material used in aerospace applications—chosen for its exceptional durability and resistance to rust, corrosion, and extreme weather. Each panel is finished with an electroplated baked varnish coating, a multi-stage process that electrochemically bonds protective layers to the metal before sealing it with a high-temperature baked finish. This creates a sleek, UV-resistant, weatherproof exterior that won’t warp, fade, or deteriorate over time, ensuring your sauna maintains its modern look and structural integrity for years to come.

Infrared saunas support your body’s natural detox process by helping you sweat out heavy metals, environmental chemicals (like BPA and phthalates), alcohol metabolites, and everyday waste products like urea. The infrared heat raises your core temperature, boosts circulation, and promotes deeper, more effective sweating—making it easier for your body to clear out what it doesn’t need. Let me know if you’d like more details!

CEVA is indeed one of the freight companies we use for delivery of our saunas, so when you receive a message please get in touch with them to schedule the delivery of your sauna!

We do not ship to Canada at this time, but we are looking to expand our operations later this year if you'd like to check back in then.

In most cases, protective goggles are not required while using an infrared sauna.

However, if your sauna includes built-in full-body red light therapy panels, we do recommend wearing protective goggles during your red light sessions—especially if you plan to sit facing the lights or keep your eyes open for extended periods.

Why goggles are recommended for red light therapy

Red light therapy can be very bright, and some customers find that the light intensity may cause:

    •    Eye discomfort or sensitivity

    •    Temporary glare or strain (similar to looking at a bright lamp)

Wearing goggles is a simple way to stay comfortable and fully relax during your session.

Good news: We include goggles for free

If your Peak Sauna model includes built-in full-body red light therapy, we provide protective goggles at no extra charge, so you have everything you need right out of the box.

Quick recommendation

✅ Infrared sauna use: Goggles not necessary

✅ Red light therapy use: Goggles recommended for comfort and eye protection

If you have any questions about the best setup for your specific sauna model, our team is happy to help.

Yes — carpet is completely fine for an indoor sauna.

Our indoor saunas are fully self-contained, which means they can safely sit on most standard household flooring surfaces, including:

• Carpet

• Hardwood

• Tile

• Laminate

• Vinyl

• Concrete

The only requirements

To ensure a stable setup and the best experience, just make sure the surface is:

✅ Flat

✅ Level

✅ Stable and sturdy

If your floor meets those simple requirements, your sauna will be good to go.

Please visit our website at www.peaksaunas.com and click on the Person Icon at the top right of the homepage. It is just to the left of the Cart Icon. Enter the email and password used when placing your order, then go to your account dashboard or order summary to view and pay your balance for your. If you forgot your password, use the 'Forgot Password' feature to reset it securely. 👍

Yes — distance absolutely matters when it comes to red light therapy.

Red light therapy works best when the light is positioned at an effective range from your body, so you’re getting strong, consistent exposure across the areas you want to target.

Why Distance Matters

Red light therapy is most effective when the panels are:

✅ Close enough to deliver meaningful light intensity

✅ Far enough to provide comfortable, full-body coverage

✅ Positioned for consistent results every session

If a panel is too far away, the light intensity can drop off and you may not get the same level of benefits.

The Good News: Peak Saunas Are Designed for the Optimal Distance

Our saunas are engineered so that when you’re sitting in the normal seated position, your body is naturally positioned at the ideal distance from our full-body red light therapy panels.

That means you don’t need to guess, measure, or reposition anything — it’s built into the design.

Full-Body Coverage (We Don’t Skimp)

A lot of saunas claim “red light therapy,” but only provide small panels with limited coverage.

At Peak Saunas, we design our red light setup for real full-body results, not just a marketing checkbox.

2-Person Models

Our full-body red light panels are positioned to serve two users at once, so both people get strong, even coverage during the same session.

3-Person Models

Our 3-person models include two full-body red light therapy panels, so all three users are covered optimally at the same time — without anyone getting “stuck in the weak spot.”

Bottom Line

✅ Yes, distance matters.

✅ Peak Saunas are designed so the red light panels are positioned at the optimal seated distance from your body.

✅ Our 2-person and 3-person models are built for real multi-user full-body coverage — we don’t skimp.

If you’d like, we can help you choose the best model for your layout and how many people you want to use it at once.

If you want to recline comfortably with your legs up, we typically recommend sizing up so you have enough interior depth to stretch out without feeling cramped.

Our Recommendation

✅ Best Choice: 

2-Person Sauna

If reclining is a priority, a 2-person model is usually the best fit because it gives you:

• More space to lean back comfortably

• Room to bring your legs up on the bench

• A more relaxed “lounger-style” session

Even if it’s just for one person most of the time, a 2-person sauna is the sweet spot for reclining comfort.

If You Want Maximum Lounge Comfort…

✅ Most Comfortable: 

3-Person Sauna

If you want the most room to fully stretch out, change positions, and recline without any compromise, a 3-person model gives you the most flexibility.

This is especially ideal if:

• You’re taller than 5' 10"

• You want the most open feel

• You plan to recline often

Can You Recline in a 1-Person Sauna?

You can, but it’s more limited.

A 1-person model is best if you’re prioritizing:

• Small footprint

• Fast heat-up

• Seated sessions

If reclining with your legs up is a must-have, most customers are happier long-term with a 2-person.

Quick Rule of Thumb

✅ Mostly seated sessions → 1-person

✅ Reclining with legs up → 2-person

✅ Maximum lounging space → 3-person

If a customer is reaching out because they want to pay and cannot find how to pay their final invoice:

Direct them to email [email protected] who would be happy to forward that final invoice over to them. Also assure the customer not to worry over the listed due date as that is tied to the purchase date of the order and has no effect on the payment.

Yes! Peak Saunas are eligible for HSA/FSA purchase through our TrueMed integration.

How It Works

1. At checkout, select TrueMed as your payment method
2. TrueMed will email you a Letter of Medical Necessity within 2-3 minutes
3. Complete their brief health survey
4. Use your HSA/FSA card to complete payment

Questions about TrueMed? Contact their support at [email protected].

Timeline

• Processing: in-stock orders ship within 2-4 business days (pre-orders ship once the unit arrives at our warehouse)
• Transit: a few business days after it ships (varies by location)
• Total: typically arrives within 7-10 business days of ordering

What to Expect

You'll receive tracking via email. CEVA Logistics handles most deliveries - they'll contact you to schedule a delivery appointment.

Delivery Details

• Your sauna arrives on a pallet via freight truck
• Curbside delivery is standard
• Inside delivery available for an additional fee

Assembly

Most customers complete assembly in 45-90 minutes.

Yes! Peak Saunas are eligible for HSA/FSA purchase through our TrueMed integration.

How It Works

1. At checkout, select TrueMed as your payment method

2. TrueMed will email you a Letter of Medical Necessity within 2-3 minutes

3. Complete their brief health survey

4. Use your HSA/FSA card to complete payment

Questions About TrueMed?

Contact their support directly at [email protected]

After Each Session

Leave the door open to air out and allow moisture to evaporate.

Weekly Cleaning

1. Wipe all surfaces with a soft cloth dampened with warm water and mild soap

2. Rinse with a clean damp cloth

3. Allow to air dry completely

Monthly Deep Clean

Give extra attention to benches and backrests where sweat accumulates.

What NOT to Use

• Bleach or ammonia

• Harsh chemical cleaners

• Abrasive scrubbers or pads

Pro Tip: Place a towel on the bench during sessions to absorb sweat and make cleanup easier.

Timeline

• Order Processing: in-stock orders ship within 2-4 business days (pre-orders ship once the unit arrives at our warehouse - see the product page for the ETA)
• Transit: a few business days after it ships (varies by location)
• Total: typically arrives within 7-10 business days of ordering

What to Expect

1. Order Confirmation - Email immediately after purchase
2. Shipping Notification - Tracking info when sauna ships
3. Delivery Scheduling - Freight partner will contact you to schedule
4. Delivery Day - Sauna arrives on pallet, curbside delivery standard

Assembly

Most customers complete assembly in 45-90 minutes.

Thank you for your service!

What You Get

• 3% discount on your purchase

• FREE accessory (up to $100 value)

Who Qualifies

• Active military

• Veterans

• First responders

How to Claim

Email [email protected] with proof of service, or verify at checkout.

Congratulations on your new sauna!

Your First Sessions

Hydration

Drink water before, during, and after your session.

App Setup

Download the Peak Saunas app (iOS/Android) to control your sauna remotely:

1. Download from App Store or Google Play

2. Plug in your sauna and turn it on

3. Connect to the sauna's WiFi during initial setup

4. Follow in-app instructions

The Peak Saunas Red Light Therapy panel is a built-in or add-on feature on select models. This article covers common questions about shipping, installation, and use.

DOES THE RLT PANEL SHIP SEPARATELY?

NO — the Red Light Therapy panel ships together in the same crate as the sauna unit. 

INSTALLATION

Please refer to the step-by-step installation guide included with your shipment, or contact [email protected] for installation instructions specific to your model.

HOW TO USE THE RLT PANEL

Recommended session duration and optimal viewing distance vary by model. Refer to your product manual for wavelength specs and usage guidelines.

TROUBLESHOOTING

Panel not turning on:

- Check the power connection at the back of the unit

- Ensure the sauna controller is powered on

- Check if the LED switch or LED panel have any light/power

Panel flickers:

- Check all power connections are fully seated

- Contact support if the issue persists

App not connecting to panel:

- Ensure you're connected via bluetooth

- Restart the app and re-attempt pairing

- See our WiFi & App Setup Troubleshooting article for full steps

WARRANTY

The RLT panel is covered under the standard Peak Saunas warranty. Contact [email protected] for warranty claims.

What Are the Electrical Requirements for My Peak Sauna?

Getting your electrical setup right before your sauna arrives saves time, money, and frustration. Different models have different power needs — here's exactly what you need to know.

Standard 120V / 15A Outlet (No Electrician Needed)

The following models plug directly into a standard household outlet — the same kind you'd use for a lamp or TV. No electrician, no special wiring.

What you need: A dedicated 120V / 15A outlet within reach of the sauna's power cord. We recommend not sharing the circuit with other high-draw appliances.

Dedicated 120V / 20A Outlet (Electrician Recommended)

These models need a dedicated 20-amp circuit — not the standard 15A outlet found in most homes. An electrician can install one for approximately $150–$250.

Important: Plugging the Everest or Fuji into a standard 15A outlet may cause your circuit breaker to trip. This is the most common electrical issue we see — and it's easily avoided by having the right outlet installed before your sauna arrives.

Dedicated 240V / 20A Circuit (Electrician Required)

These larger models require a 240-volt, 20-amp dedicated circuit — similar to what a clothes dryer uses. Budget approximately $200–$400 for installation.

Dedicated 240V / 30A Circuit (Electrician Required)

Our largest outdoor models require a 240-volt, 30-amp dedicated circuit with an outdoor-rated enclosure. Budget approximately $300–$500 for installation.

Pro Tips for Electrical Setup

• Schedule your electrician before your sauna arrives. This is especially important for pre-order models — use the wait time to get your wiring ready.

• Use a dedicated circuit. Even for 120V models, avoid sharing the outlet with space heaters, vacuums, or other high-draw appliances.

• Outdoor models need outdoor-rated circuits. Your electrician should install a weatherproof outlet box rated for exterior use.

• Ask your electrician about placement. The outlet should be within reach of the sauna's power cord (typically 6–8 feet from the sauna location).

Still Have Questions?

Not sure which outlet you have or what you need? Send us a photo of your outlet and we'll help you figure it out. Reach out at [email protected] or (470) 665-3747.

This is one of our most frequently asked questions — and the answer depends on a few factors. Here's what to expect and how to optimize your heat-up time.

Typical Heat-Up Times

• Indoor models: Most reach 140°F in 30–40 minutes and maximum temperature (150°F) in 45–60 minutes

• Outdoor models: Reach 150°F in 30–40 minutes and maximum temperature (170°F) in 45–60 minutes

These times assume a room temperature starting point of about 65–72°F.

Factors That Affect Heat-Up Time

Starting Room Temperature

A sauna in a heated basement at 70°F will warm up faster than one in an unheated garage at 40°F. If your sauna is in a cooler space, expect an extra 10–15 minutes of heat-up time.

Ambient Airflow

Avoid placing your sauna directly under a vent or near a drafty area. Moving air around the exterior can slow the heating process.

Door Seal

Make sure the door is fully closed and seated properly. Even a small gap lets heat escape and significantly increases warm-up time.

Electrical Supply

If your model requires a dedicated 20A or 240V circuit and you're running it on an undersized outlet, it won't reach full power. This is the most common cause of unexpectedly slow heating — check your electrical requirements first.

The Infrared Difference

Here's something important to understand: you don't need to wait for maximum temperature to start your session. Unlike traditional Finnish saunas that heat the air to 180–200°F, infrared saunas work by heating your body directly from the inside out.

Many of our customers begin their session at 110–120°F and let the temperature continue climbing while they're inside. You'll start sweating well before the thermometer hits 150°F — and you'll get the full therapeutic benefit.

How to Preheat Remotely

Every Peak Sauna comes with SmartLife app compatibility, allowing you to:

• Turn your sauna on from anywhere using your phone

• Set your target temperature

• Get it warming up while you finish your workout, commute home, or wrap up your day

This is a game-changer for busy schedules. Set it to preheat 30–45 minutes before you want to use it, and it'll be ready when you are.

Note: The SmartLife app controls sauna heat and temperature. If you have a model with Red Light Therapy, the RLT panel is controlled separately through the Peak Saunas RLT app.

Troubleshooting Slow Heat-Up

If your sauna consistently takes over 60 minutes to reach temperature:

1. Check your circuit — make sure you're on the correct amperage (see our Electrical Requirements Guide)

2. Inspect the door seal — make sure nothing is preventing a tight close

3. Check for the door sensor alert — if the control panel shows "door open," the sauna may not be heating at full power

4. Move away from cold zones — garages in winter will always take longer; consider insulating the space around the sauna

5. 
   

Still Have Questions?

If your sauna isn't heating as expected even after checking these steps, reach out to us at [email protected] or (470) 665-3747. A quick video showing your control panel readings helps us troubleshoot faster.

What Does My Peak Saunas Warranty Cover?

Every Peak Sauna comes with a comprehensive warranty designed to give you peace of mind. Here's a complete breakdown of what's covered and for how long.

Warranty Coverage by Component

Lifetime Warranty

• Structure & Wood — The bones of your sauna are covered for the life of the unit (7 years). This includes the wall panels, floor, roof, and bench structure.

5-Year Warranty

• Heating Elements — All infrared heater panels (far, mid, and near infrared) are covered for 5 years.

3-Year Warranty

• Electrical Components & Control Panel — This covers the main power box, wiring harnesses, and digital control panel.

2-Year Warranty

• Red Light Therapy Panel — The medical-grade RLT panel (on models that include it) is covered for 2 years.

1-Year Warranty

• Lighting (interior and exterior LED lights)

• Sound System (Bluetooth speakers)

• WiFi & App Connectivity (SmartLife integration)

• Thermometers

• Ionizer

• Accessories (backrests, cup holders, etc.)

How to File a Warranty Claim

1. Contact us at [email protected] with your order number

2. Describe the issue — photos and short videos help us diagnose the problem faster

3. Our team will troubleshoot — many issues can be resolved with simple steps over email

4. If a replacement part is needed, we'll ship it to you at no charge

What's NOT Covered

• Labor for damage or replacements is not covered under warranty

• Normal wear and tear — minor wood settling, natural color changes, and small cosmetic variations are normal characteristics of real wood

• Misuse or modification — unauthorized modifications, using the sauna outdoors when it's an indoor model, or electrical damage from improper wiring

• Commercial use — residential warranties are voided if the sauna is used commercially. A separate 5-year commercial warranty is available for business use.

• Cosmetic damage after delivery — scratches, dents, or damage that occurs during or after assembly

Replacement Parts

If a component fails within the warranty period, we ship replacement parts at no cost to you. Common replacement parts include:

• Heater panels

• Control panels

• Speakers

• Door sensors

• Light fixtures

• Cushions and backrests

Replacement parts are typically made-to-order and may take up to 30 days to arrive if in stock at our warehouse and up to 60-90 days if it has to be special ordered from our manufacturer. We'll keep you updated on the timeline.

Transferring Your Warranty

Moving and selling your sauna? The warranty stays with the original purchaser and is not transferable. The original order number and email are required for all warranty claims.

Still Have Questions?

Our warranty is designed to back you up for the long haul. If something goes wrong, we'll make it right. Contact us at [email protected] or (470) 665-3747.

Red Light Therapy (RLT) is one of the most exciting features in Peak Saunas — and for good reason. It's a clinically studied, non-invasive treatment that complements your infrared sauna session beautifully.

How Red Light Therapy Works

Red Light Therapy uses specific wavelengths of visible and near-infrared light (typically 630–1060nm) to penetrate your skin and stimulate cellular energy production. When these wavelengths reach your cells, they boost mitochondrial function — essentially giving your cells more energy to repair, regenerate, and perform at their best.

Peak Saunas' Medical-Grade RLT Panel

Our RLT panels aren't generic LED strips. They're medical-grade panels featuring:

• 216 dual-chip LEDs (on front-facing panels)

• 8 different wavelengths spanning the therapeutic spectrum (630–1060nm)

• 175 mW/cm² irradiance — this is a clinical-grade power output, not a decorative glow

• Full spectrum coverage — red, deep red, and near-infrared wavelengths working together

Which Models Include Red Light Therapy?

Front-Facing Medical-Grade Panel (Full Coverage):

• Shasta (1-Person)

• Rainier (1-Person)

• Everest (2-Person)

• Fuji (2-Person)

• Patagonia (2-Person Outdoor)

• Kilimanjaro (5-Person Outdoor)

Dual RLT Panels (Maximum Coverage):

• Matterhorn (3-Person)

• Denali (3-Person)

• El Capitan (4 Person Outdoor)

Ceiling-Mounted RLT (Limited Coverage):

• Crown (2-Person)

No Red Light Therapy:

• Olympus (2-Person) — FAR infrared only

• Aspen (1-Person) — FAR infrared only

Reported Benefits of Red Light Therapy

Research suggests RLT may support:

• Skin health — collagen production, reduced fine lines, improved tone

• Muscle recovery — faster recovery after workouts, reduced soreness

• Joint support — reduced inflammation and stiffness

• Circulation — enhanced blood flow and oxygen delivery

• Mood and sleep — improved energy levels and sleep quality

Note: These are reported benefits based on published research. Peak Saunas does not make medical claims. Consult your healthcare provider for specific health questions.

Controlling Your RLT Panel

Your RLT panel is controlled separately from the sauna heaters using the Peak Saunas RLT App (available on iOS and Android). This app lets you:

• Choose which wavelengths to activate

• Adjust intensity

• Set session timers

• Create custom protocols

Important: The RLT app controls only the red light panel. Sauna temperature and heat are controlled through the SmartLife app — these are two separate apps for two separate systems.

Using RLT During Your Sauna Session

For maximum benefit, we recommend:

1. Start your sauna session and let it warm up

2. Turn on your RLT panel when you're seated and comfortable

3. Position yourself facing the panel (for front-facing models) at a comfortable distance

4. Run both simultaneously for the duration of your session

The combination of infrared heat and red light therapy creates a synergistic wellness experience — the heat opens your pores and increases circulation while the RLT penetrates your tissues.

Still Have Questions?

Want help choosing the right model for your red light therapy goals? Our team can walk you through the options. Reach out at [email protected] or (470) 665-3747.

Bench Heater Panel Temperature

Understanding why bench panels feel different from wall panels

The Question

"The heating panel in my bench doesn't get as hot as the wall panels. Is something wrong?"

Short answer: Probably not — this is normal by design.

Why Bench Panels Run Cooler

1. Different Purpose

• Wall panels: Direct infrared therapy to your body

• Bench panels: Warm your seating surface for comfort

The bench panel isn't meant to deliver the same intensity as therapeutic panels — it's designed to make sitting comfortable.

2. Position Matters

• Bench panels face upward and heat disperses differently

• You're sitting on/near them, so lower temperatures prevent discomfort

• Wall panels face directly at you for maximum therapeutic effect

3. It's Working If...

Your bench panel is functioning correctly if:

• ✅ It gets warm to the touch (not blazing hot)

• ✅ It's noticeably warmer than room temperature

• ✅ It heats up within 10-15 minutes of starting your session

When to Contact Support

Reach out if your bench panel:

• ❌ Stays completely cold (no warmth at all)

• ❌ Has visible damage or burn marks

• ❌ Makes unusual sounds

• ❌ Shows error codes on the control panel

Quick Check

1. Verify the panel is plugged in (check internal connections)

2. Confirm it's enabled in settings (touchscreen or app)

3. Give it 20+ minutes to reach operating temperature

4. Touch it carefully — it should be warm, not hot

Comparing Temperatures

If you want to verify operation:

This difference is intentional for your comfort and safety.

Still concerned? Email [email protected] with your sauna model and we'll verify your panel is operating correctly

Warranty Coverage & Replacement Parts

Every Peak Sauna is backed by our comprehensive warranty. Here's what's covered and how to get help if something goes wrong.

Warranty Coverage

Standard Warranty Terms

What's Covered

✅ Manufacturing defects in materials or workmanship ✅ Heating elements that fail under normal use ✅ Electrical components that malfunction ✅ Control panel issues not caused by power surges ✅ Structural issues (warping, splitting under normal indoor use)

What's NOT Covered

❌ Damage from improper installation or use ❌ Labor for warranty claims under normal circumstances ❌ Cosmetic wear (minor scratches, wood aging) ❌ Damage from power surges (use a surge protector!) ❌ Modifications or repairs by unauthorized parties ❌ Commercial use (residential warranty only) ❌ Outdoor exposure for indoor models

How to Request Warranty Service

Step 1: Gather Information

Before contacting us, please have ready:

• Your order number

• Photos or video showing the issue

• Brief description of what's happening

• When the issue started

Step 2: Contact Support

Email [email protected] with the information above.

Response time: We respond within 24-48 hours during business days (Mon-Fri 8am-7pm, Sat 12pm-7pm CST).

Step 3: Troubleshooting

Our team will walk you through basic troubleshooting to diagnose the issue. Many problems can be resolved with simple fixes like:

• Checking wire connections

• Resetting the control panel

• Adjusting temperature sensor placement

Step 4: Resolution

Based on the diagnosis, we'll provide one of these solutions:

Replacement Part Shipped

• We'll ship the replacement part at no cost

• Most parts ship within 3-5 business days

• Installation guides or video support provided

Technician Dispatch

• For complex issues requiring on-site repair

• We'll coordinate with our technician network

• Not always covered under warranty. May incur additional fees

Large Scale Replacement

• Rare, but available for major defects discovered within 30 days

• We handle all logistics

Common Replacement Parts

These are the parts we most frequently ship:

Self-Repair vs. Technician

You Can Handle It If:

• The part simply plugs in or connects with clips

• We provide a video guide for the repair

• You're comfortable with basic DIY tasks

Request a Technician If:

• The issue involves hardwiring or 240V electrical

• You're not comfortable with the repair

• Troubleshooting hasn't resolved the issue

Extending Your Coverage

While we don't currently offer extended warranty plans, here are ways to maximize your sauna's lifespan:

1. Use a surge protector — Power surges are the #1 cause of non-warranty issues

2. Follow the cleaning guide — Regular maintenance prevents problems

3. Keep the door closed — Except during the post-session air-out period

4. Report issues early — Small problems are easier (and cheaper) to fix

Contact Information

Email: [email protected] Phone: 312-548-8943 (Mon-Fri 8am-7pm, Sat 12pm-7pm CST)

Keep your order confirmation email — it contains your order number and serves as proof of purchase for warranty claims.

Floor Design & Moisture Management

Understanding how moisture works in your sauna helps you protect both the sauna and your flooring underneath

Do Peak Saunas Have Floors?

Indoor Saunas

All Peak indoor saunas have a sealed floor panel

Moisture Expectations

Normal Moisture Levels

Infrared saunas produce less moisture than traditional saunas because:

• No water is poured on rocks

• Heat is dry radiant heat

• Most sweat evaporates during the session

You may notice:

• Light perspiration on benches (normal)

• Occasional drips on the floor (normal)

• Slight humidity increase in the room (normal)

What's NOT Normal

Contact support if you see:

• Pooling water inside the sauna

• Water dripping from walls or ceiling

• Condensation on the exterior of the sauna

Protecting Your Floor

For Indoor Saunas

1. Use a towel on the floor or bench (will not impact benefits)

2. Leave the door open after sessions to air out

3. Wipe down benches and floor after heavy sweat sessions

Questions About Your Specific Model?

Email [email protected] with your model name and we'll provide specific care instructions.

Using Your Sauna in a Garage or Cold Climate

Yes, you can use your Peak Sauna in a garage or cold environment! Here's what you need to know.

Minimum Operating Temperature

Peak infrared saunas can operate in ambient temperatures as low as 40°F (4°C). Below this:

• Heaters work harder and may not reach full temperature

• LCD displays may respond slowly

• Electronic components may be stressed

If your space drops below freezing (32°F/0°C): Consider a small space heater to pre-warm the area before sauna sessions.

Heat-Up Time in Cold Environments

Tip: Use the app or timer to pre-heat your sauna before you're ready to use it.

Garage Installation Tips

Placement

• Away from vehicles — exhaust fumes and car doors can damage the wood

• On a level surface — concrete floor is ideal

• Clear of clutter — ~6 inches clearance on all sides for airflow

Insulation Considerations

Your sauna is already insulated, but a very cold garage makes it work harder. To help:

• Use weatherstripping on the garage door

• Consider insulating the garage ceiling if it's uninsulated

• A small space heater (not pointed at the sauna) can pre-warm the space

Electrical

• 120V saunas: Plug into a dedicated outlet (not an extension cord)

• 240V saunas: Must be hardwired by a licensed electrician

• GFCI protection is recommended for garage installations

Protecting Electronics in Unheated Spaces

Infrared sauna electronics are rated for normal residential use. In a cold garage:

What to Watch For:

• Condensation — when a cold sauna heats up quickly, moisture can form on electronics

• Battery backup — some control panels have small batteries that drain faster in cold

Prevention:

1. Let the sauna warm up gradually (don't blast to max immediately)

2. Leave the door slightly open for the first 5 minutes to prevent condensation

3. If the garage is very damp, consider a small dehumidifier

Can I Leave It in an Unheated Space Over Winter?

Yes, but:

• Don't leave it plugged in if temperatures drop below freezing for extended periods

• Run it at least once a month during winter to keep components active

• Check for pests — mice and insects may seek shelter in an unused sauna

What About Outdoor Saunas?

Our outdoor models (Patagonia, etc.) are designed for exterior use and can handle:

• Temperature extremes

• Rain and snow (roof designed for drainage)

• Direct sun exposure

Still, we recommend:

• Using a cover during extended periods of non-use

• Clearing snow from the roof after heavy storms

• Checking seals annually

Questions?

Email [email protected] with your model and garage setup — we're happy to provide specific recommendations.

My Sauna Shows a "Door Open" Alert But the Door Is Closed

If your control panel displays a "door open" alert and the sauna won't turn on even though the door is shut, the issue is almost always the door sensor alignment — and it's usually an easy fix.

What Causes This?

Your Peak Sauna may have a magnetic door sensor that tells the control panel whether the door is open or closed. This is a safety feature — the sauna won't heat if it thinks the door is open. The sensor can become misaligned during shipping, assembly, or regular use.

How to Fix It (Step by Step)

1. Locate the Door Sensor

Open the door and look for a small round or rectangular magnet on the edge of the door. On the door frame (usually the top or side), there's a matching sensor unit.

2. Check Alignment

Close the door firmly. The magnet on the door should align directly with the sensor on the frame — they need to be within about ¼ inch of each other. If they're offset, the sensor can't detect the closed door.

3. Re-Align the Sensor

If the sensor or magnet has shifted:

• Gently adjust the magnet on the door edge so it sits directly opposite the sensor

• If it's loose, press it firmly back into its mount

• On some models, the sensor on the frame can be repositioned by loosening a small screw, sliding it into alignment, and re-tightening

4. Test It

Close the door and check the control panel. The "door open" alert should disappear, and you should be able to power on the sauna normally.

5. Check the Door Latch

If the sensor alignment looks correct, make sure the door is closing completely. Sometimes the door latch doesn't fully engage, leaving a small gap. Check that:

• Nothing is blocking the door from closing flush

• The latch clicks securely when the door closes

• The glass door isn't warped or shifted on its hinges

If It Still Doesn't Work

If re-alignment doesn't solve the issue:

1. Disconnect and reconnect the sensor's wiring harness (located behind the wall panel near the door frame)

2. Power cycle the sauna — unplug it from the wall, wait 30 seconds, and plug it back in

3. Contact us at [email protected] with a photo or video showing the sensor alignment and the alert on your control panel

In rare cases, the sensor unit itself may be faulty. If so, we'll ship a replacement at no charge under warranty.

Still Have Questions?

The door sensor is a simple safety feature that occasionally needs a quick adjustment. If you're having trouble, our team is here to help at [email protected] or (470) 665-3747.

How Long Should I Use My Sauna? Tips for the Best Session

Whether you're a first-time sauna user or a seasoned veteran, getting the most out of your Peak Sauna sessions comes down to a few simple habits.

Recommended Session Length

• Beginners: Start with 15–20 minutes at a lower temperature (110–130°F)

• Regular users: 30–45 minutes at your preferred temperature (130–150°F)

• Maximum: We recommend not exceeding 45 minutes per session

Your body will tell you when it's had enough. If you feel dizzy, lightheaded, or uncomfortable at any point, end your session and cool down.

Optimal Temperature

Unlike traditional saunas that blast air at 200°F+, infrared saunas deliver therapeutic benefits at much lower temperatures because they heat your body directly.

• Beginner-friendly: 110–125°F — comfortable, gentle sweat

• Standard session: 130–145°F — solid therapeutic range for most people

• Maximum heat: 150°F (indoor models) or 170°F (outdoor models)

Key insight: You don't need to max out the temperature to get benefits. Many experienced users prefer the 130–140°F range for longer, more relaxing sessions.

How Often Should I Use My Sauna?

There's no strict limit. Most Peak Sauna customers use their sauna:

• 3–5 times per week for wellness maintenance

• Daily for more intensive health routines

• 1–2 times per week for casual enjoyment

Consistency matters more than intensity. Regular 30-minute sessions at moderate temperatures deliver more benefit over time than occasional extreme sessions.

Before Your Session

Hydrate

Drink at least 16 oz of water before your session. You're going to sweat — a lot. Going in dehydrated makes the experience less comfortable and less effective.

Light Meal or Empty Stomach

Avoid heavy meals within 1 hour of your session. A light snack is fine. Many people prefer using the sauna on an empty stomach, especially in the morning.

Set Up Your Space

• Lay a towel on the bench (absorbs sweat, protects wood)

• Have water or electrolytes within reach

• Queue up music or a podcast on the built-in Bluetooth speakers

During Your Session

• Enter at any temperature — you don't need to wait for max heat. Many customers enter when the sauna reaches 100–110°F and warm up with it.

• Breathe normally — the air isn't scorching like a traditional sauna

• Stretch gently if you have room — your muscles are warm and pliable

• Use the RLT panel — if your model has red light therapy, turn it on for the duration of your session for maximum benefit

After Your Session

Cool Down Gradually

Let your body temperature return to normal naturally. Some people enjoy a cool (not cold) shower. Others simply sit and relax for 5–10 minutes.

Rehydrate

Drink another 16–32 oz of water after your session. Adding electrolytes is a good practice, especially if you had a heavy sweat.

Wipe Down the Bench

Quick towel wipe of the bench and any surfaces where you sweated keeps your sauna fresh.

Leave the Door Open

Let the sauna ventilate for 15–20 minutes after your session to dry out the interior.

When to Avoid Sauna Use

Consult your doctor before using a sauna if you:

• Are pregnant

• Have cardiovascular conditions

• Have very low blood pressure

• Are taking medications that affect heat tolerance

• Have open wounds

• Have been drinking alcohol (dehydration risk)

Still Have Questions?

Everyone's ideal session is a little different. If you're new to infrared saunas and want personalized guidance, reach out at [email protected] or (470) 665-3747.

How Do I Request a Replacement Part for My Sauna?

If a component of your Peak Sauna needs replacing — whether it's a speaker, a heater panel, a floorboard, or anything else — here's how to get it taken care of.

Step 1: Identify the Issue

Before reaching out, gather the following:

• Your order number (from your confirmation email)

• The model name (Shasta, Fuji, Everest, etc.)

• A description of the issue — what's broken, malfunctioning, or damaged?

• Photos or a short video — this helps our team diagnose the problem quickly and send the right part the first time

Step 2: Contact Our Support Team

Reach out to us at

• Email: [email protected]

Include your order number and the documentation from Step 1. The more detail you provide upfront, the faster we can help

Step 3: Troubleshooting

Our team may walk you through some troubleshooting steps first. Many issues can be resolved without a replacement part — a loose connection, a misaligned sensor, or a simple reset can often fix the problem.

If troubleshooting doesn't solve it, we'll move to a replacement.

Step 4: Replacement Part Shipped

If the issue is covered under warranty (which most are — see our Warranty Guide):

• The replacement part ships at no cost to you

• Some parts are in stock and ship within days

• Others are made to order and may take up to 30 days

• We'll provide an estimated timeline when we confirm the replacement

Common Replacement Parts

Here are the parts we most commonly replace:

• Speakers — Bluetooth speakers can occasionally develop buzzing or static. We'll ship replacements.

• Control panels — If unresponsive after troubleshooting, we replace the full unit (3-year warranty).

• Heater panels — Rare, but if an infrared heater fails, it's covered for 5 years.

• Door sensors — If the magnetic sensor can't maintain alignment, we'll send a new one.

• Cushions and backrests — Made to order, typically 2–4 weeks.

• Floorboards — If damaged or cracked, we'll send a replacement with the next batch shipment.

• Light fixtures — LED lights occasionally need replacing (1-year warranty).

• Glass door panels — If cracked or chipped, we'll ship a replacement.

Installing Replacement Parts

Most replacement parts can be installed yourself using the same clasp and plug system as the original assembly. Our team will provide specific instructions for your replacement, and in most cases, it's a straightforward swap.

If a technician is needed (within the 1-year labor warranty), we'll coordinate that for you.

Out of Warranty?

If the part is outside the warranty period, we can still help. We sell replacement parts directly — contact our team for pricing and availability.

Still Have Questions?

We want every part of your sauna working perfectly. If something's not right, don't hesitate to reach out at [email protected] or (470) 665-3747.

What Is the Peak Wellness Club?

You may have heard about the Peak Wellness Club after purchasing your sauna. Here's what it is, what it costs (spoiler: nothing), and how it enhances your sauna ownership experience.

It's Not a Subscription

Let's clear this up right away: the Peak Wellness Club is not a paid subscription and has no monthly fee. You do not need to join or pay anything extra to use your sauna. Every feature and component of your Peak Sauna works fully without any membership.

What Is It?

The Peak Wellness Club is a free community for Peak Sauna owners. It's designed to help you get the most out of your infrared sauna and wellness routine with:

• Guided sauna protocols — structured programs for specific wellness goals (recovery, detox, relaxation, skin health)

• Daily wellness insights — tips, research summaries, and practical advice

• Expert content — articles and videos from wellness professionals

• Community connection — connect with other Peak Sauna owners

How to Access

After purchasing your sauna, you'll receive information about joining the Peak Wellness Club via email. It's completely optional — your sauna works beautifully on its own without it.

Why We Built It

We believe owning a sauna is just the beginning. The real value comes from using it consistently and effectively. The Peak Wellness Club exists to help you:

• Build a sustainable sauna routine

• Understand the science behind infrared therapy and red light therapy

• Maximize the health benefits of your investment

• Stay motivated with fresh content and community support

Do I Need It to Use My Sauna?

Absolutely not. Your sauna is a standalone product that works right out of the box. The SmartLife app controls your heat and temperature. The Peak Saunas RLT app controls your red light panel (if applicable). Neither requires a Peak Wellness Club membership.

The club is simply an added resource for owners who want to go deeper into the wellness side of sauna use.

Will It Ever Cost Money?

The Peak Wellness Club is currently free for all Peak Sauna owners. If we ever introduce premium content tiers in the future, the core club membership will remain free.

Still Have Questions?

If you received an email about the Peak Wellness Club and weren't sure what it was, we hope this clears things up. For any questions, contact us at [email protected] or (470) 665-3747.

Can a Sauna Help My Health Condition?

We frequently hear from customers managing chronic illness, pain, detox protocols, or recovery who are hoping infrared sauna therapy can help. We want to give you an honest, helpful answer.

What Infrared Sauna Therapy Can Support

Research and clinical experience suggest that regular infrared sauna use may support:

• Detoxification — sweating is one of the body's primary detox pathways; infrared heat penetrates deeper and induces more sweat than traditional saunas

• Chronic pain and inflammation — near-infrared and far-infrared wavelengths have been studied for musculoskeletal pain, arthritis, and fibromyalgia

• Cardiovascular health — passive heating mimics cardiovascular exercise effects (heart rate elevation, improved circulation)

• Skin health — red light therapy (660nm / 850nm) supports collagen production and skin repair

• Mental wellness — heat stress triggers endorphin release; many users report improved mood and sleep

• Muscle recovery — post-workout inflammation and soreness

Specific Conditions We're Often Asked About

Heavy Metal / Toxin Detoxification

Far and full spectrum infrared saunas support deep sweating, which research suggests helps the body excrete heavy metals (mercury, lead, cadmium) and environmental toxins through sweat. This is why infrared saunas are often incorporated into integrative detox protocols.

Gadolinium Toxicity / MRI Contrast Agents

Several integrative practitioners have used infrared sauna as part of Gadolinium Deposition Disease (GDD) protocols, with the rationale that enhanced sweating may support toxin elimination. We are not medical professionals and cannot make treatment claims. If you or a loved one is dealing with GDD, please consult with an integrative physician or specialist experienced with heavy metal / contrast agent detox protocols before beginning sauna use.

Chronic Illness (Lyme, Autoimmune, Fibromyalgia, etc.)

Many customers with chronic illness use our saunas as a component of their wellness routine. Infrared sauna is generally considered gentle enough for these populations at moderate temperatures (110–130°F) and short sessions (15–20 minutes). Start low and slow. Always check with your care team first.

Chiari Malformation / Neurological Conditions

Individuals with Chiari Malformation or other neurological conditions should consult their neurologist before using infrared sauna. Heat sensitivity varies significantly. If approved, starting at lower temperatures and shorter sessions is recommended.

Important Safety Notes

1. Start low and slow — especially with any health condition. Begin at 110–120°F for 15 minutes and work up gradually.

2. Hydrate before and after — drink 16–24 oz of water or electrolyte drink before each session.

3. Consult your doctor — we always recommend speaking with your healthcare provider before starting any new wellness protocol, especially if you have a medical condition or take medication.

4. Not a substitute for medical treatment — infrared sauna is a wellness tool, not a cure or treatment for any disease.

How Our Team Responds to Health Inquiries

When a customer shares a personal health story, our team responds with empathy first. We'll provide general information about infrared therapy, encourage consultation with their care team, and offer to answer any specific product questions.

We never make promises about medical outcomes — but we genuinely care about helping people feel better.

More Resources

• Red Light Therapy FAQ

• Getting Started with Your Sauna

• Sauna Cleaning & Maintenance

Questions? Reach us at [email protected] or (470) 665-3747.

Can I Use a Sauna and Cold Plunge Together? (Contrast Therapy Guide)

Short answer: Yes — and it's one of the most powerful things you can do for recovery. Here's how to do it right.

What is contrast therapy?

Contrast therapy (also called hot-cold therapy) is the practice of alternating between heat (sauna) and cold (cold plunge, ice bath, or cold shower). The practice has roots in Nordic wellness traditions and is now backed by a growing body of research on cardiovascular health, recovery, and stress reduction.

How does it work?

In the sauna: Heat causes blood vessels to dilate, increasing circulation throughout the body. Your heart rate rises (similar to moderate aerobic exercise), growth hormone spikes, and your body enters a parasympathetic (rest-and-recover) state. Endorphins and BDNF are released.

In the cold plunge: Cold causes rapid vasoconstriction — blood vessels tighten, blood is shunted to the core, and your sympathetic nervous system activates. Adrenaline and noradrenaline surge. You feel alert and energized.

Alternating between the two creates a "vascular workout" — your blood vessels are forced to repeatedly dilate and constrict, which supports cardiovascular health and creates an endorphin release more intense than either modality alone.

The recommended protocol

For recovery (most common):

1. Sauna: 20–30 minutes at 120–150°F

2. Cold plunge: 3–5 minutes (or cold shower: 2–3 minutes)

3. Rest: 5 minutes

4. Repeat 2–3 rounds

Finish with cold if you need to stay alert (e.g., before work) Finish with heat if you want to wind down (e.g., before sleep)

Important notes

• Start slowly. If you're new to either modality, acclimate first. Don't jump into contrast therapy on day one.

• Stay hydrated. Both heat and cold stress the body — drink water before, during, and after.

• Listen to your body. Feeling dizzy or lightheaded? End the session immediately.

• Avoid immediately after hard strength training if muscle growth is your primary goal — cold right after lifting may blunt hypertrophy signals. Wait 1–2 hours post-workout instead.

Do I need a cold plunge tub?

A cold shower works fine to start. Ideally you want water temperature below 60°F (15°C) for meaningful cold stress, which is difficult to achieve with a shower in summer months. A dedicated cold plunge tub allows more precise temperature control.

Peak Saunas saunas pair well with any cold plunge setup. If you're considering adding contrast therapy to your routine, contact us — we're happy to help you design a home wellness setup that fits your space and budget.

Last updated: March 2026 Category: Sauna Usage & Health Benefits

All Peak signature models come with the full spectrum red light panel.

Some of our more affordable options like the crown, olympus, and aspen come with a smaller red light panel (not the full spectrum medical grade one) and are priced more affordably.

Partnership & Collaboration Inquiries — Peak Saunas

We receive many partnership inquiries — from fitness studios, wellness centers, content creators, corporate wellness programs, and event organizers. We appreciate your interest in working with Peak Saunas!

How to Reach the Right Person

All partnership, collaboration, and sponsorship inquiries go to our Content Partnerships team:

Email: [email protected]
Response time: 3–5 business days

Please include in your email:

• Your name and organization

• Type of partnership you have in mind (co-branding, wholesale, affiliate, event, content, etc.)

• Audience size or reach (if applicable)

• Proposed timeline or next steps

What We Consider

We evaluate partnerships based on:

• Alignment with our wellness-focused brand values

• Audience fit (health, fitness, longevity, home improvement)

• Mutual benefit and fair terms

• Exclusivity and competitive considerations

Current Partnership Programs

• Affiliate Program — Earn commission on referred sales. Ask about our affiliate rates.

• Commercial/Group Orders — Gyms, spas, and wellness facilities can receive volume pricing.

• Content Collaborations — Sponsored content, product reviews, and podcast features.

Not Sure Which Category Fits?

Just email [email protected] with a brief description of your idea. We'll route it to the right person.

For customer support, product questions, or order issues, please contact [email protected] instead.

• Orders may be cancelled at any time before they enter the “Shipped” stage for a 5% cancellation fee.

• Once an order has shipped, it is subject to the return policy and applicable restocking fees.

• Made-to-order and custom-made items (including Dundalk Leisurecraft products) cannot be cancelled or returned once production has begun or once shipped.

To request a cancellation:

• Email [email protected] or call +1 (470) 665-3747.

• Include your order number and request a cancellation.

• Our team will respond within 24 hours.

Our standard shipping time within the US is 5 - 11 business days if your sauna is in stock. Please note that delivery times may vary depending on your location and the time of year.

For additional questions about our shipping policy, please contact us at [email protected] or call +1 (470) 665-3747.

If your product arrives damaged:

1. If the box shows visible damage, take clear photos, refuse delivery, and note the damage with the driver on the Bill of Lading or Freight Bill.

2. If no damage is visible on the box, inspect your order immediately after delivery. If you discover damage, take photos or videos and email us right away at [email protected].

3. All damage must be reported within 48 hours of delivery. Claims made after 48 hours cannot be honored.

Our team will assist you in processing a replacement unit.

General Rules for Exchanges

• Must be requested within 30 days of delivery.

• Exchanges are accepted only for unused, uninstalled products in original packaging with the box and pallet.

• A 25% restocking fee will apply to all exchanges.

• If a product has been used or installed (except for Peak Saunas under the trial policy), it cannot be exchanged.

How We Process Exchanges

1. You arrange and pay for return shipping of the product(s) to be exchanged.

2. Our warehouse inspects the returned product to confirm it’s in new condition.

3. We issue a refund, less the restocking fee.

4. You may place a new order for the desired product.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, your refund will be issued to your original payment method within 7 to 10 business days.

We want you to be completely confident in your purchase. Here's everything you need to know about cancellations, returns, and refunds.

CANCELLING YOUR ORDER

Before Your Order Ships / Pre-Order

If your sauna has not yet shipped or is a pre-order, you can cancel for a refund. Simply email [email protected] or reply to your order confirmation with your order number and the reason for cancellation. All cancellations will be subject to a 5% cancellation fee.

We'll process the cancellation and issue a full refund within 3–5 business days.

After Your Order Ships

If your order has already shipped or is a pre-order that has left our warehouse, please contact us immediately at [email protected]. We'll review on a case-by-case basis.

Important for pre-orders: If your sauna hasn't yet arrived at our warehouse, cancellations are generally accepted. Once it has shipped, return shipping costs apply.

RETURNS

Changed your mind after delivery? We offer a 30-day return window from the date of delivery.

To initiate a return:

1. Email [email protected] with your order number and reason for return

2. Our team will confirm eligibility and provide return instructions

3. You are responsible for return shipping costs (freight return — typically $200–$500 depending on your location) as well as a 25% restocking fee.

4. Sauna must be returned in original, unassembled condition

We cannot accept returns for:

- Assembled or used saunas (unless defective)

- Saunas damaged after delivery

REFUNDS

Once your return is received and inspected, we'll process your refund within 5–7 business days.

Refunds are issued to your original payment method (credit/debit card, PayPal, etc.). We do not issue refunds by check.

Refund Timeline by Payment Method:

- Credit / Debit Card: 3–5 business days after processing

- PayPal: 1–3 business days after processing

- Financing (Affirm/Klarna): Per provider — usually 5–10 days

WARRANTY VS. RETURN

If your sauna arrived damaged or has a defect, that's handled under our warranty — not as a return. You may be entitled to free replacement parts or a full replacement unit. See our Warranty & Replacement Parts article for details.

Questions? Email [email protected] with your order number. Our team responds within 1-2  business days.

If you need to cancel your Peak Saunas order, here's exactly what to do and what to expect.

WHEN CAN I CANCEL?

- Before shipping: Full refund issued to your original payment method within 5–7 business days.

- After shipping / in transit: Contact us immediately. We'll work with you but cancellation may not be possible until delivery is refused or a return is arranged.

- After delivery: See our Return Policy.

HOW TO CANCEL

1. Email [email protected] with your order number and reason for cancellation.

2. Our team will confirm cancellation within 1-2 business days.

3. Refund is processed within 5–7 business days back to your original payment method.

WHAT ABOUT LEAD TIMES?

If you're concerned about lead time before ordering, our current estimated production and shipping timelines are listed on each product page. You're welcome to contact us before placing an order to confirm current timelines.

Questions? Email [email protected] or use our live chat.

After placing your order, here's what to expect and how to check on your order status.

TYPICAL TIMELINE

- Order confirmation: Immediate email after purchase.

- Production & preparation: If your order was placed on pre-order it may take several weeks — we'll email you when your sauna is ready to ship.

- Shipping notification: Once the order leaves our warehouse, you'll receive a shipping email with freight carrier details and tracking info.

- Delivery: Freight carriers typically contact you to schedule a delivery appointment.

HOW TO TRACK YOUR ORDER

1. Check your shipping confirmation email for the carrier name and tracking number.

2. Visit the carrier's website and enter your tracking number.

3. The carrier will contact you directly to arrange a delivery window.

HAVEN'T HEARD FROM US?

If it's been longer than expected since your order and you haven't received a shipping update, reach out at [email protected] with your order number.

FREIGHT DELIVERY — WHAT TO EXPECT

- Freight deliveries require someone to be home.

- Inspect packaging before signing. Note any damage on the delivery receipt.

- Contact us within 48 hours if you notice damage.

Saunas ship via freight (LTL) on a flatbed or box truck. Here's exactly what happens and what you need to know before your delivery day.

HOW DOES FREIGHT DELIVERY WORK?

Your sauna ships in a large wooden crate via a freight carrier. A few days before delivery, the carrier will call or email you to schedule a specific delivery window (usually a 4-hour window).

WILL THE TRUCK FIT ON MY STREET / IN MY NEIGHBORHOOD?

In most cases, yes — and we work hard to make sure it does. Our freight broker uses residential-friendly carriers who use appropriately-sized trucks for neighborhood deliveries. If you have a narrow street, HOA, or gated community, just let us know in advance and we'll coordinate with the carrier.

Just contact us at [email protected] with your address and any access concerns and we'll confirm the delivery setup before the truck leaves the warehouse.

WILL THEY DELIVER TO MY GARAGE?

Standard freight delivery is curbside — the driver will bring the crate to the edge of the truck. However, in many cases carriers can accommodate garage delivery or closer placement. Let us know your preference when we reach out to schedule.

If you need white-glove delivery (inside your home or garage), contact us — we can arrange this for an additional fee in most areas.

WHAT DO I NEED TO DO ON DELIVERY DAY?

1. Be present — someone 18+ must be there to sign for the delivery

2. Inspect the crate before signing — look for visible damage to the exterior

3. Note any damage on the delivery receipt before the driver leaves (this is critical for any freight claims)

4. Take photos of the crate before and after opening

WHAT IF MY DELIVERY WINDOW DOESN'T WORK?

Call or email the freight carrier directly (they'll provide contact info when scheduling) to reschedule. You can also reach us at [email protected] and we'll assist.

HOW LONG DOES SHIPPING TAKE?

Typical transit time is 5–14 business days after your order ships. You'll receive a tracking number by email once your order leaves the warehouse.

Questions before your delivery? Contact us at [email protected] — we're happy to walk through any logistics concerns before delivery day.

One of the most common questions we get — and for good reason. You're excited about your new sauna and want to know exactly when it'll arrive. Here's the full breakdown.

In-Stock Models: 5–7 Business Days to Ship

If the model you ordered is currently in stock, it typically ships within 1-3 business days from our warehouse. Once shipped, transit time depends on your location but is generally 5–10 business days via freight carrier.

Pre-Order Models: Batch-Based Delivery

Many of our most popular models — including the Fuji, Everest, Rainier, Patagonia, Denali, Matterhorn, Kilimanjaro, and El Capitan — ship in batches. If they are on pre order, when you place a pre-order, you're securing your spot in the next available batch!

What to expect with pre-orders:

• Full payment is required at time of order (no deposits). With demand high for these models, we have a hard time keeping them in stock and so do require the cost up front to reserve your spot in line!

• You'll receive email updates as your batch approaches

• Typical wait times vary by model and demand — our team will keep you informed

• Batches frequently sell out before arrival, so placing your order early is the best way to secure your spot

How Does Delivery Work?

All Peak Saunas ship via freight carrier with free curbside delivery to your driveway or ground-level entrance. Here's what that means:

• Your sauna arrives on a standard freight truck (typically a 53-foot trailer or smaller box truck depending on your area)

• The carrier will contact you to schedule a delivery window

• Delivery is to the curb or driveway — the driver will not bring the sauna inside your home

• We recommend having 2 (or more depending on the model) adults available to move the packaged panels from the delivery area to your assembly location

Tracking Your Order

Once your sauna ships, you'll automatically receive a shipping confirmation email with tracking information. If you haven't received an update and want to check in, our support team is always happy to help.

Tips for a Smooth Delivery

1. Confirm your shipping address is correct at time of purchase

2. Make sure your delivery area is accessible — if you're on a private road or narrow street, let us know so we can coordinate with the carrier

3. Have a plan for moving the panels — while each panel is manageable, having a helper makes assembly day go faster

4. Clear space in the room where you'll assemble your sauna before delivery day

Still Have Questions?

Our support team is here to help with any shipping or delivery questions. Reach out anytime at [email protected] or call us at (470) 665-3747.

All Peak Saunas ship for free via freight carrier with curbside delivery. If you've never received a freight shipment before, here's everything you need to know to make delivery day smooth.

What "Curbside Delivery" Means

Your sauna will be delivered to the curb, driveway, or ground-level entrance of your property (like an accessible garage). The freight driver will use a liftgate to lower the packaged sauna from the truck, but they will not bring it inside your home or to a specific room.

You'll need to arrange to move the panels from the delivery point to your assembly location.

What Kind of Truck Comes?

Freight deliveries typically arrive on a standard 53-foot tractor-trailer or, in some residential areas, a smaller box truck. The carrier will do their best to accommodate your location.

If You Have Access Concerns

Let us know before your sauna ships if:

• You're on a private or narrow road where a large truck can't turn around

• Your driveway is steep, unpaved, or gated

• There are low-hanging trees or wires that could restrict a tall truck

• You live in a cul-de-sac or area with tight turns

We can often coordinate with the carrier to use a smaller vehicle or arrange an alternative delivery plan. The earlier we know, the easier it is to solve.

Scheduling Your Delivery

Once your sauna ships, the freight carrier will contact you directly to schedule a delivery window. Here's what to expect:

1. Tracking information — you'll receive this via email once the sauna leaves our warehouse

2. Carrier call/email — the freight company will reach out to schedule your delivery date and time window

3. Delivery day — be available during your scheduled window to sign for and inspect the shipment

How to Inspect Your Delivery

This is important: inspect your shipment before the driver leaves. Here's what to look for:

• Count all boxes/pallets against your packing slip

• Check for visible damage to the exterior packaging (dents, holes, water stains)

• If there's damage, note it on the delivery receipt before signing and take photos immediately

• Report any damage to our support team within 48 hours at [email protected]

Documenting damage at delivery makes the claims process much faster if anything needs to be replaced.

Moving the Sauna Inside

Each sauna ships as multiple flat panels rather than one giant assembled unit. Individual panels are manageable for two adults. Here are some tips:

• Have 2 adults ready on delivery day

• Clear a path from the curb to your assembly location in advance

• Use furniture dollies or moving blankets to protect your floors

• Don't drag panels — carry or dolly them to prevent scratches

For outdoor models (Patagonia, Kilimanjaro, El Capitan), which are heavier, we recommend 3 adults for moving panels.

Still Have Questions?

Freight delivery is straightforward once you know what to expect. If you have questions about your specific delivery situation, contact us at [email protected] or (470) 665-3747 — we're happy to coordinate with the carrier on your behalf.

What Is Peak Saunas' Return and Refund Policy?

We want you to love your Peak Sauna. If for any reason you're not satisfied, here's everything you need to know about our return process:

30-Day Return Window

You have 30 days from the date of delivery to initiate a return. The sauna will need to be unassembled (if previously assembled) — and it does need to be in its original condition without modifications or damage beyond normal assembly.

How to Start a Return

1. Contact our support team at [email protected] or (470) 665-3747

2. Provide your order number and reason for the return

3. Our team will coordinate the return logistics, including arranging freight pickup

Return Costs

• Customer pays return shipping — since saunas ship via freight, return shipping costs vary by location but typically range from $200–$500

• 25% restocking fee applies to all returns - if the order has been unpackaged and assembled

• After shipping and restocking, the effective refund is approximately 70–75% of the purchase price

We're transparent about these costs upfront because we want you to make an informed decision.

Refund Processing

Once we receive your returned sauna and inspect it at our warehouse:

• Refunds are processed back to your original payment method

• Processing typically takes 5–10 business days after inspection

• You'll receive email confirmation when the refund is issued

Order Cancellations

If your sauna hasn't shipped yet, cancellation is simpler:

• A 5% cancellation fee applies

• A 5% credit will also be available to a future Peak Saunas purchase

• No return shipping costs since the sauna hasn't left the warehouse

• Refund is processed to your original payment method

Damaged or Defective Items

If your sauna arrives damaged or has a manufacturing defect, our standard return policy does not apply — this falls under our warranty. Contact us immediately with photos and your order number, and we'll arrange repairs or replacements at no cost to you.

See our Warranty Guide for full details on coverage.

Exchanges

Want a different model instead of a refund? We can often arrange an exchange. The restocking fee may be waived or reduced for exchanges — contact our team to discuss your options.

Still Have Questions?

We know returns aren't fun, but we try to make the process as straightforward as possible. Reach out to us at [email protected] or (470) 665-3747.

My Sauna Arrived Damaged — What Should I Do?

We're sorry to hear about any damage to your sauna. We pack every unit with care, but freight shipping can be rough. Here's exactly what to do to get the issue resolved quickly:

Step 1: Document Everything

As soon as you notice damage — whether at delivery or during assembly — take action:

• Photograph all damage clearly from multiple angles

• Take photos of the packaging too (damaged boxes, dents in the crate, etc.)

• Record a short video if the issue is hard to capture in photos (flickering lights, heater not turning on, etc.)

• Keep all packaging materials until the issue is fully resolved

The more documentation you provide, the faster we can assess and resolve the problem.

Step 2: Note Damage at Delivery

If you notice damage when the freight driver is still there:

• Write "damaged" on the delivery receipt before signing

• Note the specific damage (e.g., "dent in box #2" or "visible crack in glass panel")

• This documentation is critical for freight claims

If you've already signed and the driver has left, that's okay — we can still help. Just contact us as soon as possible.

Step 3: Contact Our Support Team

Reach out to us within 48 hours of delivery at:

• Email: [email protected]

• Text: (470) 665-3747

Include:

• Your order number

• Photos/videos of the damage

• A description of what's affected

What Happens Next

Our team will review your documentation and determine the best resolution:

Minor Cosmetic Damage

For scratches, small dents, or imperfections that don't affect function, we may offer a credit or discount on your order as compensation.

Damaged Components

If specific parts are damaged (a panel, the control box, speakers, a heater panel), we'll ship replacement parts at no cost to you. Some parts are made-to-order and may take up to 30 days.

Major Damage

In rare cases where the sauna is significantly damaged, we'll arrange for a full replacement or return and refund at our expense.

Common Damage Issues We See

• Scratches on wood panels — sometimes caused during shipping or from packaging materials. We have a wood repair kit to help remedy these scuffs and scratches

• Protective film not removed properly — if the film is stuck, use a hair dryer on medium heat held 4–6 inches away, moving slowly. The heat softens the adhesive and makes removal easy.

• Screws or nails pushing through exterior panels — contact us for assessment; this may require a replacement panel

• Cracked glass door — we'll send a replacement glass panel

• Damaged infrared heater panel — we'll ship a replacement

• 
  

Protective Film Removal Tip

Many customers mistake stuck protective film for damage. All sauna panels ship with a thin plastic film to prevent scratches during transit. If it's not peeling off easily:

1. Set a hair dryer to medium or high heat

2. Hold it 4–6 inches from the film

3. Move slowly back and forth for 15–30 seconds

4. The film should peel away easily once warm

Still Have Questions?

We stand behind the quality of our saunas and want you to be thrilled with your purchase. If something's not right, we'll make it right. Contact us at [email protected] or (470) 665-3747.

Currently Peak Saunas is only shipping to the 48 continuous US states

Freight Delivery: Scheduling & What to Expect

Your Peak Sauna ships via freight carrier (usually CEVA Logistics or Daylight Transportation) because of its size and weight. Here's everything you need to know about your delivery.

How Freight Delivery Works

Unlike standard package delivery, freight shipments require scheduled delivery appointments. This ensures someone is home to receive your sauna.

The Delivery Process

1. Shipping notification — You'll receive tracking info when your sauna ships

2. Carrier contact — The freight company will call or email to schedule delivery

3. Appointment confirmation — You'll agree on a date and time window

4. Delivery day — The driver delivers to your driveway/curb (standard)

Scheduling Your Delivery

When the Carrier Contacts You

CEVA or FedEx will reach out 1-3 days before your sauna arrives in your local area. They'll call the phone number on your order.

Tip: Save these numbers so you recognize the call:

• CEVA Logistics: Various local numbers, often starts with 800

• FedEx Freight: 1-800-463-3339

If You Miss the Call

Don't worry! You can:

1. Call the carrier directly using the number on your tracking email

2. Many carriers offer online scheduling through their tracking portal

3. Contact us at [email protected] and we'll coordinate for you

Rescheduling a Delivery

If your scheduled date no longer works:

1. Contact the carrier directly at least 24 hours before delivery

2. Request a new appointment window

3. There's typically no fee for one reschedule

What not to do:

Nothing. This may lead to additional costs from a missed delivery!

Delivery Options

Curbside Delivery (Standard — Free)

Your sauna arrives on a pallet and is delivered to:

• Your driveway

• Garage entrance

• Building loading dock

You are responsible for:

• Moving the pallet/boxes from the delivery point

• Having help available (sauna boxes can weigh 200-400 lbs)

• Breaking down and disposing of packaging

What to Do on Delivery Day

Before the Truck Arrives

1. Clear a path from the delivery point to your assembly location

2. Have 1-2 helpers available for moving heavy boxes

3. Keep your phone nearby — drivers often call when close

When the Driver Arrives

1. Inspect the packaging before signing

2. Note any visible damage on the delivery receipt (write "damaged" next to your signature)

3. Take photos of all boxes before opening

4. Count the number of boxes against your packing slip

If You Notice Damage

Visible damage on arrival:

• Note it on the delivery receipt

• Take photos immediately

• Accept the delivery (refusing may delay your replacement)

• Email [email protected] within 48 hours with photos

Hidden damage (discovered during unpacking):

• Take photos of the damage and packaging

• Email support within 7 days of delivery

• We'll send replacement parts at no charge

Need Help with Your Delivery?

Contact us at [email protected] with:

• Your order number

• Tracking number (if available)

• Description of the issue

We'll work directly with the carrier to resolve any problems.

Can I track my sauna in real-time? 

Freight tracking is less precise than package tracking. You'll see major checkpoints (shipped, in transit, out for delivery) but not real-time GPS.

What if no one is home for delivery? 

Freight requires a signature. The carrier will reschedule if no one is present. After 1-2 missed attempts, storage fees & additional fees may apply.

Can I request a specific time? 

Carriers offer time windows (morning, afternoon) but cannot guarantee exact times.

How long does shipping take?

In-stock orders ship within 2-4 business days and typically arrive within 7-10 business days total (varies by location). See our Order Journey guide for the full timeline.

What To Do If Your Delivery Is Missed or Rescheduled

Sometimes freight deliveries don't go as planned. Here's what to do if your driver doesn't show up or your delivery gets rescheduled without notice.

If the Driver Didn't Show Up

Step 1: Confirm Your Appointment

Check your email or text confirmations to verify:

• The scheduled date and time window

• The carrier contact information

• Your tracking number

Step 2: Contact the Carrier Directly

Call the freight carrier using the number from your tracking email

Ask them:

• "I had a delivery scheduled for [date/time]. Can you tell me the status?"

• "When can this be rescheduled?"

Step 3: Contact Peak Saunas Support

If you can't reach the carrier or aren't getting resolution:

• Email [email protected] with your order number

• Include the scheduled delivery date and what happened

• We'll escalate directly with the carrier on your behalf

If Your Delivery Was Rescheduled Without Notice

This shouldn't happen, but sometimes carriers reschedule due to:

• Route changes

• Driver availability

• Weather or road conditions

What To Do:

1. Check your spam folder — Carrier notifications sometimes get filtered

2. Call the carrier to find out why and get a new appointment

3. Contact us if you need help rescheduling or if this is causing hardship

Your Rights

• Carriers should give 24+ hours notice for schedule changes

• You should not be charged for carrier-initiated reschedules

• If storage fees are mentioned due to carrier error, contact us immediately

How to Prevent Future Issues

• Save the carrier's phone number when you get tracking info

• Provide a cell phone number that you check regularly

• Ask for both call AND text/email confirmation

We're Here to Help

Delivery issues are frustrating. Email [email protected] with:

• Your order number

• What happened

• Your preferred contact method

We'll work with the carrier to make it right.

1. Remove the unit from its packaging

2. Open the silve package to remove the Oxygen Pad

3. Insert the Oxygen pad into the back of the ionizer

Rotate the back of the ionizer to open the compartment, insert the pad, then close the compartment.

4. Locate the power cord hanging in the sauna and plug it into the ionizer

5. Secure the ionizer

Secure the ionizer to the wall with the provided screws (found in the main pack of screws, not in the ioinizer box). Sticky pads may also be used, but the heat can cause the adhesive to loosen over time. 

For the outdoor Patagonia & Kilimanjaro units, the roof assembly will slightly vary from indoor units.

There are brackets included with the unit as well as pre-drilled holes on the panels, but no pre-drilled holes on the roof.

Due to a common issue of the holes not aligning and to protect the integrity of the sauna, we now only include holes in the panels for guidance on where to place the brackets. From there you can drill directly into the roof to attach it to the sauna.

For further clarification, please reach out to [email protected].

Good news — assembling your Peak Sauna is straightforward and most models don't require any tools. Our saunas use a clasp-together panel system designed for easy setup.

What You'll Need

• For 1-3 Person models: 2 adults (one to hold panels, one to clasp them together)

• For larger models: 2+ adults highly recommended

• A clear space slightly larger than the sauna's footprint

• Minimal tools required — all connections are built into the panels

That's it. 

Step-by-Step Overview

1. Unbox and Organize

Carefully remove all panels and components from the packaging. Lay them out and identify each piece using your owner's manual. Keep the protective film on until assembly is complete to avoid scratches.

2. Start with the Floor

Place the floor panel in your desired location. Make sure the surface is level — your sauna can sit directly on carpet, hardwood, tile, or concrete. No special floor preparation needed.

3. Assemble the Walls

Starting with the back wall, stand each panel upright and clasp it to the floor panel. Work your way around — side panels connect to the back wall and to the floor using the built-in clasp system.

4. Install the Bench(es)

Slide the bench assembly into position. It rests on integrated support brackets — no hardware needed.

5. Attach the Roof

With all walls secure, carefully lift the roof panel into place. It clasps onto the top edges of the wall panels.

7. Connect Power and Accessories

Plug in the internal wiring harnesses — these connect the heater panels, control panel, speakers, and lighting. Then connect the main power cord to your outlet.

8. Remove Protective Film

Once everything is assembled, peel off any remaining protective film from the wood panels and glass door.

Assembly Videos

We have step-by-step assembly videos available on our YouTube channel for each model. Your owner's manual also includes detailed diagrams. You can download manuals at: peaksaunas.com/pages/download-peak-saunas-owners-manuals

Common Assembly Tips

• Don't force anything. If a panel isn't clasping easily, check that it's oriented correctly.

• Watch the cables. When connecting wall panels, make sure internal wiring isn't pinched between panels.

• Leave 2–4 inches of space between your sauna and any wall for ventilation.

• Protective film on the exterior of outdoor models should remain in place — use a hair dryer on low heat to remove any stubborn film.

Outdoor Models: Additional Considerations

The Patagonia, Kilimanjaro, and El Capitan are heavier and may require 3 adults for assembly. These models also weigh significantly more (695–1,031 lbs), so plan your assembly location carefully — moving an assembled outdoor sauna is not practical.

Still Have Questions?

Assembly should be simple and even a little fun. But if you hit a snag, we're here to help. Contact us at [email protected] or (470) 665-3747 — photos and videos of any issues help us troubleshoot faster.

Reporting a Manufacturing Defect

For issues that aren't related to shipping damage

What's a Manufacturing Defect?

Manufacturing defects are quality issues that originated during production, not from shipping. Examples include:

• Glass imperfections: Scratches or marks inside the glass (not surface scratches)

• Wood blemishes: Cracks, knots, or finish issues present before assembly

• Component issues: Parts that don't fit correctly or are missing features

• Electrical problems: Wiring issues discovered during setup

How to Report a Defect

Step 1: Document the Issue

Take clear photos or video showing:

• The defect up close

• The defect in context (wider shot showing location)

• Any labels or serial numbers visible nearby

Step 2: Contact Support

Email [email protected] with:

• Your order number

• Sauna model

• Description of the defect

• Photos/video attached

• Whether the sauna is assembled or not

Step 3: We'll Assess & Resolve

Our team will:

1. Review your documentation

2. Determine if it's a manufacturing defect vs. shipping damage

3. Provide resolution options (replacement part, repair, exchange)

Manufacturing Defect vs. Shipping Damage

Why it matters: Manufacturing defects are always covered under warranty. Shipping damage may involve carrier claims.

What to Expect

• Response time: Within 24-48 hours

• Resolution: We prioritize getting you a working, beautiful sauna

• Replacement parts: Shipped at no charge for confirmed defects

• Full unit issues: We'll work with you on exchange if defect is significant

Before You Assemble

If you notice a potential defect before assembly:

1. Stop and document it

2. Contact us before proceeding

3. This helps us assess whether to proceed or replace

Found a defect? Email [email protected] with photos — we'll make it right

Assembly Instructions & Manual Downloads

Category: Technical Support

Your Peak Sauna was designed for easy DIY assembly — most customers complete setup in just a few hours with basic tools.

Where to Find Your Manual

Shipped with Your Sauna

Your assembly manual and operation guide are not included in the packaging. Heres how you can find it:

• Sent in confirmation email 

• Welcome box

• On our website

What's Included in Your Shipment

Standard Infrared Sauna Package

• Pre-assembled wall panels (4-6 depending on model)

• Floor panel with heaters pre-installed

• Roof panel(s)

• Glass door with handle and hinges

• Bench(es) and backrest(s)

• Control panel (pre-wired)

• Power cord

• Hardware kit (screws, clips, brackets)

• Assembly manual and operation guide

• Accessory kit (varies by model)

If You Ordered Red Light Therapy

• Red light panel(s) with mounting hardware

• Separate power cord for RLT panel

• RLT operation guide

Assembly Overview

Before You Begin

1. Choose your location — level floor, within reach of appropriate outlet

2. Clear the area — you'll need space to lay out panels

3. Have these tools ready:

   • Phillips screwdriver

   • Rubber mallet (helpful but not required)

   • Level (optional)

General Assembly Steps

1. Lay out all pieces and verify nothing is damaged

2. Start with the floor panel — position it where you want the sauna

3. Attach the back panel to the floor using the buckle clips

4. Add side panels one at a time, connecting buckles

5. Install the front panel with door opening

6. Lower the roof panel onto the assembled walls

7. Secure all buckle clips and verify stability

8. Install the bench(es) on the interior brackets

9. Plug in and test all functions

Model-Specific Notes

240V Models (Denali, Matterhorn, Patagonia, El Capitan):

• Require hardwiring by a licensed electrician OR

• Use the included NEMA plug (6-20P or L6-30P) with appropriate outlet

• CANNOT plug into a standard 120V outlet

Outdoor Models (Patagonia, El Capitan):

• Must be placed on a level, solid surface (concrete pad, deck, pavers)

• Require weatherproof electrical connection

• Consider a cover for extended life

Missing Parts or Damaged Items?

If anything is missing or arrived damaged:

1. Take photos of the damage and packaging

2. Email [email protected] within 7 days of delivery

3. Include your order number and description of the issue

4. We'll ship replacement parts at no cost

Need Help?

Video Assembly Guides

We're building a library of video assembly guides. Contact support to request one for your specific model.

Professional Assembly

While most customers self-assemble, we can connect you with local installation partners in many areas. Contact us for a quote.

Pro Tip: Take your time during assembly. The panels are designed to fit snugly — don't force anything. If a connection seems difficult, double-check you have the right panels matched up.

Cable Identification Guide for Assembly

Found a mystery cable while assembling your sauna? Here's how to identify what it is and where it connects.

Common Cables You'll Find

Power Supply Cable (Main Power)

What it looks like: Thick black cord, typically 6-10 feet long Connection: Plugs into your wall outlet (120V) or connects to your electrical panel (240V) Location: Comes pre-attached to the sauna's power supply unit

Heater Panel Cables

What they look like: Medium-thickness cables with plug connectors on each end Connection: Connect heater panels to the main control unit Location: Some ship loose in the hardware bag; others are pre-installed

Tip: Match the connector shapes — they're designed to only fit the correct port.

Control Panel Cable (Ribbon Cable)

What it looks like: Flat, wide ribbon-style cable Connection: Connects the control panel display to the main electronics Location: Usually pre-installed; you may need to route it through the wall during assembly

LED Lighting Cables

What they look like: Thin cables, often with small barrel connectors Connection: Connect LED strips to the lighting controller Location: May ship loose; connect after main assembly is complete

Speaker/Audio Cables

What they look like: Thin cables, sometimes with 3.5mm or RCA connectors Connection: Connect Bluetooth module to speakers Location: Ships loose in hardware bag

Grounding Wire (Green or Bare Copper)

What it looks like: Single green wire or bare copper wire Connection: Attaches to grounding point, often on the power supply or frame Location: Important for 240V installations — your electrician will connect this

Cables That Ship Loose vs. Pre-Installed

Typically Pre-Installed:

• Main power cord

• Control panel ribbon cable

• Internal heater wiring

Typically Ship Loose (in hardware bag):

• Heater panel extension cables (some models)

• LED light connectors

• Speaker cables

• Grounding wire

Can't Identify a Cable?

1. Check your assembly manual — there's usually a parts diagram

2. Take a photo showing the cable and its connectors

3. Email [email protected] with the photo and your sauna model

We'll identify it and tell you exactly where it goes.

Missing a Cable?

If your parts checklist shows a cable that you can't find:

1. Double-check all packaging materials

2. Look inside the sauna walls (some cables are tucked inside)

3. Contact [email protected] — we'll ship replacements promptly

Important Safety Notes

• Never force a connection — if it doesn't fit easily, it's the wrong port

• Don't modify cables — cutting or splicing voids your warranty

• 240V wiring must be done by a licensed electrician

• Keep cables away from heater panels — route them along walls, not across heating surfaces

Installing the Fuji Sauna in a Built-In Enclosure or Bathroom

The Fuji is our most popular 2-person indoor model and a great fit for built-in bathroom or dedicated sauna room installations. Here's everything your contractor needs to know.

Fuji Dimensions (Exterior)

Clearance requirements:

• Sides & back: Minimum 2" clearance from walls for ventilation and heat dissipation

• Top: Minimum 4" clearance from ceiling

• Front (door swing): The door opens outward — allow full door width (approx 20") plus standing room

⚠️ Do NOT build a fully enclosed, airtight space around the sauna. Airflow around the exterior panels is required for safe operation and to prevent moisture buildup.

Electrical Requirements

The Fuji runs on standard 120V, 15-amp household current.

• Plug type: Standard 3-prong NEMA 5-15 (same as any U.S. wall outlet)

• Power cord length: Approximately 6 feet from the rear of the unit

• Recommended: Dedicate a 15-amp circuit to the sauna (not shared with other high-draw appliances)

• No hardwiring required — the Fuji is a plug-in unit

If your outlet is behind the sauna in an enclosure: Plan your outlet placement so the cord can reach without being pinched or stressed. A recessed outlet box on the rear wall of the enclosure works well.

Ventilation Considerations

The Fuji generates heat and some moisture during sessions. For a built-in installation:

• Ventilation gap at the top of the enclosure is strongly recommended

• A louvered panel or small vent at the top rear allows heat to escape and prevents moisture from trapping in the wood

• Do not use a vapor barrier directly against the sauna panels — this traps heat and can damage the wood

Flooring

• The Fuji sits on 4 small rubber feet

• Compatible with tile, hardwood, laminate, or concrete

• Place a waterproof mat or tray underneath if concerned about occasional water/sweat drips

• Avoid carpeting directly under the sauna

Access Panels

The control panel is on the interior right wall of the sauna. Exterior controls are on the upper right exterior panel. Leave the right side accessible if building a surround, or ensure the enclosure has a panel cutout.

Assembly Before Enclosure

Important: Assemble the sauna first, verify it powers on and heats correctly, then build the enclosure around it. This makes troubleshooting dramatically easier if there are any issues.

Need the Full Brochure?

Download the Fuji spec sheet here: Fuji Brochure (PDF)

Or contact us at [email protected] for contractor-specific documentation.

El Capitan 4-Person Outdoor Sauna — Full Specs & FAQ

Overview

The Peak Saunas El Capitan is our 4-person outdoor full-spectrum infrared sauna — our flagship outdoor model.

Product page: https://peaksaunas.com/products/peak-saunas-el-capitan-4-person-outdoor-full-spectrum-
Assembly video: https://www.youtube.com/watch?v=GUlX_9wVak0

Specifications

• Capacity: 4 persons

• Infrared type: Full-spectrum

• Indoor/Outdoor: Outdoor

• Electrical: (confirm voltage/amperage/circuit requirements)

• Dimensions (exterior): 81”W x 55”D x 83”H

• Dimensions (interior): 76”W x 50”D x 77”H

• Weight: 695 lbs

• Assembly time: 2-4 hours with 3 people

Frequently Asked Questions

Q: Is the El Capitan weatherproof?
A: Yes — the El Capitan is designed for outdoor installation. 

Q: How difficult is assembly?
A: Watch the full assembly walkthrough: YouTube Assembly Video. Most customers complete assembly in (4 hours) with two people.

Q: What electrical circuit does the El Capitan require?
A: 

• Electrical: 240V/30A

• Outlet Requirement: Dedicated 240V/30A

  • NEMA L6-30P Locking Plug

Q: Do you offer a down payment option?
A: Yes — contact our sales team for financing and down payment options. We'll send a custom invoice.

For our 1 person saunas, the electrical requirement is 120V / 15amp (standard outlet). For our 2 person saunas, it is 120V / 20amp (dedicated outlet). 

The power cord is 9 feet in length and comes from the top of the unit.

1. Locate the 4 screws in the slatted floor panel, unscrew with a screw driver.
2. Place your fingers between the slats to grip the panel. Lift it slightly off the floor, keeping the side near the bench down. Raise the end near the door and rest it against the bench.
3. Unscrew the back of the floor heater connected to the slatted panel. Remove the 6 screws securing the floor heating panel to the slatted floor panel. Once detached, gently place the heating panel on the sauna floor over the silver opening.
4. Gently wipe the floor panel with a damp cloth (water only). 

Unlike the sauna itself, the red light panel can’t be operated remotely—you’ll need to be within range for it to connect. The good news is the panel doesn’t require any preheating like the infrared heaters do; it’s ready to go as soon as you turn it on. We recommend setting your preferred settings once, then using the remote to power the panel on and off. That way, you won’t need to open the app every time—just press “play,” and your red light panel will start with your saved settings.

Step 1: Inspect the Top Mating Plug

• Locate the top mating plug on the unit.
• Carefully disconnect it and inspect all pins for damage, bending, or corrosion.
• If all pins are intact and clean, firmly reconnect the plug to ensure a solid connection.

Step 2: Open the Power Box

• Remove the cover of the power box.
• Check all internal connections and pins inside the box. Look for:
  • Loose wires
  • Burn marks or discoloration
  • Bent or damaged pins
• If everything looks intact, replace the cover securely before proceeding.

Step 3: Access the Control Panel

• Move on to the control panel assembly.
• Remove the control panel frame by applying even pressure and gently pulling from both sides until it detaches.
• Once the frame is off, locate and remove the screws securing the control panel plate.
• Lift away the plate to expose the internal wiring and connectors.

Step 4: Inspect Wiring and Connectors

• Check all connectors to make sure they are seated firmly.
• Look for any loose, frayed, or damaged wires.
• Inspect for signs of overheating (burn marks, melted insulation).
• If necessary, carefully disconnect and reconnect each plug to ensure proper seating.

The Smart Life app controls our saunas, whereas the Peak Saunas app controls our red light panels. The Smart Life app primarily supports devices that connect over 2.4 GHz Wi-Fi networks. Most smart devices compatible with Smart Life, such as plugs, bulbs, switches, and thermostats, are designed to operate exclusively on the 2.4 GHz band. This frequency offers better range and wall penetration, which is advantageous for smart home setups.

Locate SmartLife app in the App Store:

SmartLife App Pairing Mode Instructions

Why 2.4 GHz Is Required

Many smart devices are built with Wi-Fi modules that only support 2.4 GHz. This design choice helps keep costs down and ensures broader compatibility across various home environments. Therefore, during the initial setup, both your smartphone and the smart device must be connected to the same 2.4 GHz Wi-Fi network.

Dealing with Dual-Band Routers

If your router broadcasts both 2.4 GHz and 5 GHz bands under a single network name (SSID), your phone might default to the 5 GHz band, leading to connection issues during device setup. 

• Temporarily disable the 5 GHz band: Access your router's settings and turn off the 5 GHz band during the setup process.
• Separate SSIDs: Configure your router to broadcast separate network names for the 2.4 GHz and 5 GHz bands, allowing you to manually select the 2.4 GHz network on your phone.
• Use AP Mode: Some devices support Access Point (AP) mode, which can facilitate pairing on dual-band networks.

Additional Tips

• Move closer to the router: Being closer can help your phone connect to the 2.4 GHz band, as it has a longer range but slower speed compared to 5 GHz.
• Use a device that only supports 2.4 GHz: Some older smartphones or tablets only connect to 2.4 GHz networks, which can simplify the setup process. 
• Create a guest network: Set up a guest Wi-Fi network on the 2.4 GHz band specifically for your smart devices.

Once your devices are successfully connected to the 2.4 GHz network, you can typically re-enable the 5 GHz band or return to your unified SSID setup without affecting device functionality. 

Video Instructions

Before you start

• Power: Make sure both the sauna and the red-light panel rocker/switch are ON.
  • If the red-light panel isn’t switched on, it won’t connect or show up in the app.
• Phone settings: Turn Bluetooth on. Allow the app any permissions it requests (Bluetooth/Location for device discovery).
• Distance: Be near the sauna (a few feet) when adding devices, especially for the red-light panel.
• Wi-Fi note: Unlike Smart Life, you don’t need to be on a 2.4 GHz network to connect.

Add / Reconnect the Red-Light Panel

1. Confirm the red-light panel’s physical switch is ON.
2. In the app, tap Search Device.
3. When the red-light panel appears, select it and complete pairing.
4. Rename it if you like for easy identification.

Important limitations vs. Smart Life:

• You cannot start the red-light panel remotely from outside range.
• You must be within Bluetooth range for the app to detect and control the panel

If the device doesn’t appear

Try these in order (quick checks first):

1. Move closer to the control box/panel (Bluetooth range).
2. Toggle power: Switch the red-light panel OFF, wait 5 seconds, then ON.
3. Force-quit & reopen the Peak app.
4. Bluetooth reset: Toggle your phone’s Bluetooth OFF → ON.
5. Power cycle sauna: Turn sauna main power OFF for 15 seconds, then ON.
6. Only one phone: Make sure the panel isn’t already connected to another phone nearby.
7. Remove & re-add: In the app, delete the device (if partially added), then Search Device again.

Common questions & answers

• “I’m on 5 GHz / cellular—will it pair?” Yes. Peak doesn’t require 2.4 GHz to connect.
• “Why can I turn the sauna on remotely but not the panel?” The sauna supports remote on; the red-light panel requires local (in-range) control.
• “Panel still won’t show up?” Double-check its physical switch is ON and that you’re right next to the unit. Repeat the “If the device doesn’t appear” list.

Follow the steps below to safely replace a full spectrum heater in your Peak Sauna. Please review the entire guide before starting, and refer to the photos provided with your kit for visual reference.

Step 1 – Unpack the Replacement Heater

1. Using a screwdriver or drill, remove the screws from the box panel marked “Fragile.”
   
2. Carefully lift off the styrofoam protection. Inspect the new heater for any visible damage
   • If undamaged, set the heater aside in a safe place until needed.
     

Step 2 – Remove the Heater Guard

1. Locate the back wall heater guard panel inside the sauna. Remove the four screw covers.
2. Using a screwdriver or drill, remove the screws holding the guard to the back wall.

⚠️ Important: Do not pull the wooden guard fully away yet—there are connectors at the base. Instead, gently lay the guard flat on the bench.

Step 3 – Disconnect Lighting & Remove Guard Panel

1. Disconnect the lighting connector.
   
2. Remove the two connector screws at the base securing the wooden guard panel.
   
3. Set the wooden guard panel outside of the sauna to create workspace.

Step 4 – Remove the Heater Frame

1. Unscrew the four screws holding the heater’s wooden frame.
   • Do not pull the frame straight off—the heater is still wired at the base.
   • Gently lay the frame flat on the bench.
     

Step 5 – Remove the Old Heater

1. Hold the white plastic protectors at the top and bottom of the heater. Carefully release the heater from the metal clips.
   ⚠️ Important: Do not pull from the heater body itself—it is fragile.
   
2. Gently pull the wire forward until you see the connector wrapped in black tape.
3. Remove the tape. Disconnect the heater at both the top and bottom connectors.
   

Step 6 – Install the New Heater

1. Connect the replacement heater to the top and bottom connectors.
2. Wrap the connectors with the black tape you removed earlier.
3. Secure the new heater back into the metal clips at the top and base.

Step 7 – Reassemble the Sauna

1. Re-attach the heater’s wood frame using the four screws.
2. Re-install the wood guard panel, reconnect the lighting connector, and screw in the two
3. connectors at the base.
4. Replace the heater guard on the back wall, covering screws with the caps.

Step 8 – Test the Sauna

1. Power on your sauna and confirm the new heater is functioning properly.

✅ You’re all set! Your replacement heater is now installed.